KERRY-JOAN HUSSEY
Toronto,Canada
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
10
10
years of professional experience
Work History
Workplace Concierge & Experience Coordinator
Index Exchange
11.2024 - 02.2025
- Greeted clients and visitors upon arrival to the office.
- Managed visitors check-ins and check-outs, ensuring a seamless experience.
- Organized packages received by mail or courier on behalf of employees in the office while ensuring they are properly stored in mailroom and they’re notified of the delivery.
- Arranged special accommodations for clients/visitors to enhance their experiences.
- Built and maintained productive relationships with employees.
- Offered clients/snd visitors beverages and refreshments upon check-in.
- Performed administrative duties such as filing paperwork related to concierge service transactions.
- Managed a concierge desk, keeping area organized and stocked with necessary materials. As well as other floors in the office.
Scheduling Coordinator/Marketing Director
ReSolve Support Services
Scarborough, Canada
12.2023 - 11.2024
- Ensuring accurate and up to date schedule information for all team members
- Managed last minute schedule changes on shifts for clients while maintaining good customer service skills
- Addressed any personal concerns related to work schedules promptly, prompting a positive working environment for all staff members
- Built relationships with industry professionals and influencers
- Developed comprehensive marketing plans in alignment with overall business goals and objectives
- Oversaw the creation of marketing materials, including flyers, presentations, and social media content
Customer Service Representative
Hometurf Lawn Care
Mississauga, Canada
03.2019 - 11.2023
- Handled customer inquiries and suggestions courteously and professionally
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Answered constant flow of customer calls with minimal wait times
- Answered customer telephone calls promptly to avoid on-hold wait times
- Updated account information to maintain customer records
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Processed customer service orders promptly to increase customer satisfaction
- Participated in team meetings and training sessions to stay informed about product updates and changes
- Utilized customer service software to manage interactions and track customer satisfaction
- Tracked customer service cases and updated service software with customer information
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Offered advice and assistance to customers, paying attention to special needs or wants
Customer Service Representative
Zedd Customer Solutions
Toronto, Canada
02.2015 - 12.2018
- Answered constant flow of customer calls with minimal wait times
- Answered customer telephone calls promptly to avoid on-hold wait times
- Offered advice and assistance to customers, paying attention to special needs or wants
- Responded to customer requests for products, services, and company information
- Responded proactively and positively to rapid change
Customer Service Representative
Gemma Communications
Toronto, Canada
09.2014 - 01.2015
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Delivered prompt service to prioritize customer needs
- Answered constant flow of customer calls with minimal wait times
- Responded to customer requests for products, services, and company information
Education
Early Childhood Care And Education -
Centennial College of Applied Arts And Technology
Scarborough, ON01.2006
High School Diploma -
R.H. King Academy
Toronto, ON06.2004
Skills
- Coordination
- Typing Proficiency
- Trained in Salesforce
- Microsoft Word
- Livechat Messaging
- Customer Relations
- Lotus Notes
- Staff Training
- Understanding Customer Needs
- Filing
- Senior Leadership Support
- Call Volume and Quality Metrics
- Retail Sales Customer Service
Timeline
Workplace Concierge & Experience Coordinator
Index Exchange
11.2024 - 02.2025
Scheduling Coordinator/Marketing Director
ReSolve Support Services
12.2023 - 11.2024
Customer Service Representative
Hometurf Lawn Care
03.2019 - 11.2023
Customer Service Representative
Zedd Customer Solutions
02.2015 - 12.2018
Customer Service Representative
Gemma Communications
09.2014 - 01.2015
Early Childhood Care And Education -
Centennial College of Applied Arts And Technology
High School Diploma -
R.H. King Academy