Kerry-Joan Hussey
Toronto,ON
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Hometurf Lawn Care
03.2019 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Tracked customer service cases and updated service software with customer information.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Customer Service Representative
Zedd Customer Solutions
02.2015 - 12.2018
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Responded proactively and positively to rapid change.
Customer Service Representative
Gemma Communications
09.2014 - 01.2015
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Delivered prompt service to prioritize customer needs.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
Education
Early Childhood Care And Education
Centennial College of Applied Arts And Technology
Scarborough, ON01.2006
High School Diploma -
R.H. King Academy
Toronto, ON06.2004
Skills
- Coordination
- Trained in Salesforce
- Livechat Messaging
- Lotus Notes
- Understanding Customer Needs
- Senior Leadership Support
- Retail Sales Customer Service
- Typing Proficiency
- Microsoft Word
- Customer Relations
- Staff Training
- Filing
- Call Volume and Quality Metrics
Timeline
Customer Service Representative
Hometurf Lawn Care
03.2019 - Current
Customer Service Representative
Zedd Customer Solutions
02.2015 - 12.2018
Customer Service Representative
Gemma Communications
09.2014 - 01.2015
Early Childhood Care And Education
Centennial College of Applied Arts And Technology
High School Diploma -
R.H. King Academy
Similar Profiles
Deven PaulDeven Paul
Pesticide Technician at Hometurf Lawn CarePesticide Technician at Hometurf Lawn Care
Raymundo De La TorreRaymundo De La Torre
Accounting Assistant at H's Lawn Lawn Care ServicesAccounting Assistant at H's Lawn Lawn Care Services
JOHN KITOKOJOHN KITOKO
Lawn Care Technician at HomeTurf Lawncare ServicesLawn Care Technician at HomeTurf Lawncare Services
Angelica AbuqueAngelica Abuque
Home Childcare Provider at BRADLEY MAZDAHome Childcare Provider at BRADLEY MAZDA
Shana KhoshnawShana Khoshnaw
Tutor at Toronto District School BoardTutor at Toronto District School Board