KERRY EVANS
Summary
Well-qualified revenue systems administrator offering demonstrated skill and success in managing internal Account Management processes, improving controls and strengthening systems for optimal performance. Proficient in all aspects of account administration, including account generation, data entry, and attention to detail. Gifted in building and leading solid teams to handle high-volume operations with consistency, accuracy and full compliance with regulatory requirements.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Property Revenue Clerk/Customer Service Representative
City Of Regina
09.2016 - Current
- Promoted a culture of continuous improvement through proactive identification of potential areas for enhancement in revenue-related workflows or procedures.
- Maintained high levels of accuracy in financial data entry, reducing the need for costly corrections and adjustments.
- Supported team members in achieving departmental goals by sharing knowledge and best practices regarding revenue processes.
- Reduced errors in invoicing by meticulously reviewing customer accounts and resolving discrepancies.
- Supported internal audit efforts by maintaining well-organized documentation related to all transactions processed as a Revenue Clerk.
- Collaborated effectively with cross-functional teams to resolve customer disputes and ensure proper revenue recognition.
- Contributed to positive client relationships by responding promptly to inquiries and providing clear explanations of billing procedures.
- Expedited account discrepancy resolutions with thorough research into transaction histories, ensuring swift settlement of outstanding balances.
- Managed sensitive financial information with discretion, maintaining strict confidentiality when handling customer data.
- Protected company interests by consistently adhering to established rules, regulations, and guidelines governing revenue processes.
C-Store Supervisor/Carwash Attendant
Sherwood Co-Op
01.2012 - 01.2016
- Supervised daily operations by directing customer service, inventory and sales operations.
- Conducted inventory analysis to determine optimal stock levels.
- Supervised daily store activities to ensure smooth operations, proper staffing levels, and adequate inventory control.
- Educated and trained staff to equip with knowledge about products, customer service and store policies.
- Handled escalated customer complaints professionally, offering appropriate resolutions to ensure satisfaction and maintain positive brand reputation.
- Supervised associates by providing direction and instruction for stocking shelves, rotating stock, and receiving deliveries.
- Managed cash handling processes accurately to maintain financial integrity within the store''s daily transactions.
Front Desk/Night Audit
Ramada Inn & Suites
01.2009 - 01.2012
- Ensured accurate financial transactions for guests by meticulously processing night audit tasks.
- Kept accounts in balance and ran daily reports to verify totals.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Managed reservations accurately, preventing overbooking situations and guaranteeing smooth guest arrivals.
- Logged wake-up call requests and set up automatic rings in system.
- Supported daytime staff by preparing necessary reports and documents for seamless shift transitions.
- Assisted in maintaining a clean and welcoming front desk area, enhancing the guest experience.
- Maintained updated knowledge of hotel policies and procedures to provide accurate information to guests at all times.
- Improved guest satisfaction by efficiently handling check-ins and check-outs during overnight shifts.
- Performed regular property walkthroughs during the night shift, addressing any safety hazards or cleanliness concerns.
Education
GED -
General Equivalency Diploma
Regina, SKSkills
- Payment Collection
- Auditing procedures
- Time Management
- Attention to Detail
- Good at following directions
- Independent Worker
- Troubleshooting technology at Component Level
- Excellent Communication Skills
- Strong work Ethic
- Excellent Customer Service Skills
- Able to communicate and interact effectively with individuals of all levels
- Responsible, Competent and Hard Working
- Computer literate - Proficient in:
- Windows 7, 10, and 11
- Microsoft Office
- Precision and Accuracy
- Data Entry
- Handling Confidential Materials
- Data Analysis
- Networking
- Internet Services
- Relationship Building
- Customer Relations
Certification
- Transportation of Dangerous Goods
- Class 5 Drivers License with Air Endorsement
References
- Michael Henson, Manager Sherwood Co-op, 306.531.4482
- Adam Corrin, Government of Canada, 306.529.2518
Languages
English
Native or Bilingual
Timeline
Property Revenue Clerk/Customer Service Representative
City Of Regina
09.2016 - Current
C-Store Supervisor/Carwash Attendant
Sherwood Co-Op
01.2012 - 01.2016
Front Desk/Night Audit
Ramada Inn & Suites
01.2009 - 01.2012
GED -
General Equivalency Diploma
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