Kerry Dawson
Calgary,AB
Summary
Results-driven Branch Manager with a proven track record in operational management, team leadership, and customer service excellence. Expertise in inventory management and training staff to enhance performance and satisfaction.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Branch Manager
Cloverdale Paint
Calgary, Alberta
07.2017 - Current
- Managed daily operations and staff scheduling, hiring. Inspired team members to perform to their full potential, resulting in fewer sick days used.
- Coordinated inventory management and product ordering with suppliers.
- Trained team members on customer service and sales techniques.
- Oversaw visual merchandising to enhance product display and appeal.
- Implemented safety protocols for handling hazardous materials in store.
- Resolved customer inquiries and complaints to ensure satisfaction.
- Executed marketing initiatives to promote new products and services.
- Maintained compliance with company policies and industry regulations.
- Ensures appearance and layout of branch meets Cloverdale Paints merchandising standards. • Maintains and rotates stock to meet operational requirements within the stores budget. • Ensures facility is clean, presentable and safe.
- Monitored financial performance of the branch on a monthly basis.
- Built strong rapport with new and existing customers.
- Set up 2 Pro buy booths for the Calgary Trade Shows as per Scott Cuthbertson with minimum supervision
- Helped out at the Home Shows in Calgary for the last 10 years.
Assistant Branch Manager
Cloverdale Paint
Calgary, Alberta
09.2014 - 07.2017
- Assisted in managing daily branch operations and customer service activities.
- Coordinated staff schedules to ensure adequate coverage during peak hours.
- Supported inventory management by monitoring stock levels and ordering supplies.
- Implemented visual merchandising strategies to enhance product displays and accessibility.
- Resolved customer inquiries and complaints efficiently to maintain satisfaction levels.
- Resolved customer issues effectively in order to maintain strong customer relationships.
- Provided leadership and direction to staff members in order to ensure efficient operations of the branch.
- Monitored daily operations and supported Branch Manager in necessary duties.
- Managed daily cash flow activities including counting cash drawers at opening and closing times.
CSR 3
Cloverdale Paint
Calgary, AB
09.2011 - 09.2014
- Assisted customers with inquiries and resolved issues efficiently.
- Processed orders accurately and in a timely manner.
- Handled escalated complaints with professionalism and care.
- Managed multiple tasks simultaneously while providing excellent customer service experience.
- Handled customer inquiries and complaints in a timely manner.
- Identified customer needs and provided appropriate solutions.
- Provided customer service support to customers over the phone and by email.
- Participated in team meetings or training sessions when necessary.
- Processed orders, forms, applications, and requests.
- Colour matching
CSR
Benjamin Moore - Calgary South Decorating
Calgary, AB
08.2007 - 12.2010
- Assisted customers with inquiries and resolved issues efficiently.
- Managed high volume of calls and maintained professionalism under pressure.
- Provided accurate product information to enhance customer experience.
- Trained new employees on customer service protocols and best practices.
- Handled escalated complaints with empathy and effective solutions.
- Colour matching, colour consulting
- Participated in team meetings or training sessions when necessary.
- Processed orders, forms, applications, and requests.
- Wallpaper custom ordering
Education
Associate of Arts - Interior Design And Concepts
Compu College
Fredericton, NB04-2006
Skills
- Team leadership
- Staff training
- Inventory management
- Visual merchandising
- Safety compliance
- Customer relationship management
- Time management
- Decision making
- Customer service
- Interviewing and hiring
- Relationship building
- Event planning
- Excellent work ethic
- Employee development
- Branch operations management
- Attention to detail
- Documentation
Affiliations
- Crafting
- Refinishing furniture
- Art Galleries, museums, Road side attractions.
- Christmas Craft Fairs
- Baking and trying new recipes
Certification
- Forklift
- CPR
Timeline
Branch Manager
Cloverdale Paint
07.2017 - Current
Assistant Branch Manager
Cloverdale Paint
09.2014 - 07.2017
CSR 3
Cloverdale Paint
09.2011 - 09.2014
CSR
Benjamin Moore - Calgary South Decorating
08.2007 - 12.2010
Associate of Arts - Interior Design And Concepts
Compu College
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