Summary
Overview
Work History
Education
Skills
Certification
Volunteer Work
Timeline
Generic

Kerry Christie

ON

Summary

  • Advanced Diploma in Civil Engineering and in-house training in Lean Six Sigma.
  • 11+ years of experience in Public Transportation and Construction.
  • Excellent Leadership in vendor management and contract negotiation, and Life Cycle Maintenance.
  • Experience managing the administration of over $170 Million in multiple Contract Agreements.
  • Experience managing both non-union and unionized employees with over 6 direct reports and over 30 indirect reports.
  • Expert in procurement Management, stakeholder management, and communications etc.
  • Expert in MS Office Package (Excel, Word, PowerPoints, MS Projects etc.)
  • Expert in Contract Management tools including Oracle Unifier, iSupplier, and basic knowledge of Primavera.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Manager, Bus Administration & Programs

GO Transit/Metrolinx
ON
07.2020 - Current
  • Leads and oversees the corporate-wide uniform program for all front-line staff (approximately 1,400 employees) across all Metrolinx business units/divisions, by: Leading changes or improvements to the uniform program or uniform clothing based on employee feedback, results, and information obtained from employee engagement sessions, town hall meetings, surveys, and/or stakeholder input (Safety division).
  • Chairing the corporate Uniform Committee with the mandate for continuous improvement of the uniform program and resolving issues.
  • Maintaining the corporate uniform vendor contract, liaising with Procurement for new contract specification and tender development, vendor bid evaluations, and contract enactment.
  • Records and addresses vendor performance concerns during mid-contract.
  • Led investigation and resolution of uniform disputes or issues with employees and/or vendors by acting on behalf of management at the 2nd level dispute resolution stage.
  • Ensuring that all uniform-related transactions and operations adhere to provisions in the collective agreement and Metrolinx corporate policy.
  • Advising Senior Leadership on the status of the uniform program and make recommendations for improvement.
  • Leads and oversees the management of the non-revenue fleet (NRV) across all Metrolinx business units/divisions, including: Oversight of the NRV team to ensure an efficient and effective vehicle/equipment maintenance program for fleet of approximately 500 assets.
  • Development and management of NRV policies and procedures.
  • Reviewing and approving NRV Supervisor’s annual growth and replacement vehicle procurement plan.
  • Monitoring key performance indicators and identifying actions for continuous improvement of fleet efficiency and use optimization.
  • Makes recommendations to ensure optimized fleet size, fleet efficiency, and safe operation of vehicles.
  • Monitoring collision investigation results and ensuring sufficient corrective actions are undertaken by business units.
  • Oversight and management of Bus Procurement Specialist and Budget & Contract Administrators to ensure contracts and blanket purchase orders are established/maintained and continuity of supply chain; continuous research into new technologies, parts and/or other options; and ensures all stakeholder needs are met.
  • Leads and oversees the Bus Administration team, providing administrative support to the business units of Bus Services.
  • Including, leading the development, review, and revision of administrative operating plans, policies, procedures and standards to support corporate and division goals and objectives, and ensures that operating manuals are kept updated and maintained in a current format, and that management/staff are effectively trained in their interpretation and application.
  • Develops plans, conducts analyses, forecasts expenditures, monitors programs and provides recommendations for operational and capital budget/financial planning (includes NRV, Uniform and Administrative related budgets) Manages personnel, providing direction, coaching and support.
  • Assigns responsibilities, coordinates staff training, and manages/resolves employee relations issues and leverages Metrolinx’s Absenteeism Management program as necessary.
  • Leads the creation and generation of a variety of management reports, provides briefings, advice/expertise and recommendations to Bus Services senior leadership.
  • Develops and maintains an environment of collaboration through strong working relationships between the business units of Bus Services and other business units and divisions across Metrolinx.
  • Liaises with a variety of internal divisions and external suppliers to manage the delivery of a variety of programs.
  • Provides advice and recommendations to the Manager, Bus Business & Strategy.
  • Makes independent decisions and delivers a structured approach to the delivery of Bus Services administration services which influences the effectiveness of programs and contributes to budget projections, cost-saving strategies, and issues management solutions.
  • Provides subject matter expertise and contributes to the development of Division plans and business cases.
  • Keeps current on industry best practices; adopts new processes and procedures to improve performance.
  • Leads the development and review of policies, procedures, and standards, and ensures that they are current and accurate.
  • Ensures that all services and actions comply with Metrolinx policy and provisions of collective agreements.
  • Actively monitors related operating and capital budgets; Develops forecasts and makes recommendations influencing annual divisional budget activities.
  • Meets operational delivery objectives and manages activities within budgetary limits.
  • Creates a working environment that is aligned with the organization’s desire to be the “best company to work for”, ensuring that staff possess required skills, are properly aligned, and are provided with the resources required to do the job.
  • Ensures all staff work safely, in accordance with applicable Occupational Health & Safety legislation, regulations, guidelines, industry codes & standards, corporate policies & procedures, and best practices.
  • Leads team, in compliance with human resource legislation, Metrolinx human resources policies, guidelines, and best practices, and the provisions of collective bargaining agreements.
  • Responsible for hiring, training, attendance management, performance appraisals, and discipline of direct reports.
  • Provides oversight and direction to staff and external contractors engaged in projects and operational support activities (e.g defines team member roles, responsibilities, and expectations); delivers timely feedback to ensure a cohesive operational unit and the optimum use of team skills; manages staff and monitors work assignments for adherence to timelines.

Supervisor – Bus Operations West

GO Transit/Metrolinx
ON
01.2016 - 07.2020
  • Monitor and adjust service as required to maintain on-time performance to ensure customer needs and corporate goals are met.
  • Allocate manpower and resources to maintain on-time performance, reduce standing loads, ensure timely delivery of service to prevent service disruptions, perform change-offs, and cover trip overloads and missed trips in a cost-effective manner.
  • Monitor regional events and prepare appropriate alternate routing to minimize stakeholder impact; prepare bulletins to communicate relevant information to stakeholders.
  • Coordinate emergency responses as required and communicate pertinent information to appropriate authorities and stakeholders.
  • Investigate collisions and gather all pertinent data relating to collisions for further analysis by Bus Operations Safety and Training.
  • Investigate and address passenger complaints through the Customer Information Tracking (CIT) system, coach drivers when appropriate Address driver concerns, requests, questions and suggestions on the most effective ways of handling problems with customers and mechanical issues within corporate standards.
  • Complete detailed disciplinary investigations, conduct disciplinary meetings and participate in grievance hearings as required.

Bus Driver / Front Line Representative

GO Transit/Metrolinx
ON
07.2013 - 12.2015
  • Fulfilled a critical role by providing an exceptional bus transit experience to GO Transit’s customers.
  • Safely operated and transported commuters on various GO Transit routes in all roads, weather and traffic conditions.
  • Assisted customers by providing accessibility and special needs assistance, supplied information about the service, and loading/unloading baggage.
  • Sold tickets, gave change, issued transfers, reconciled cash sales with inventory, and deposited cash receipts.
  • Ensured the safety of my vehicle and passengers by adhering to all training standards, rules of the road and corporate policies.
  • Committed to delivering a safe and positive customer experience on every trip which aligns with the vision to become the passengers’ preferred choice for interregional travel in the Greater Golden Horseshoe.
  • Successfully worked in collaboration with Transit Safety, GO Transit Control Centre and Supervisors to promote efficient and quality service delivery.

Vault Officer / Driver Trainer

Brinks Canada Limited
ON
06.2007 - 07.2013
  • Conducted approximately 50 driver training sessions to new drivers each year.
  • Provided career mentorship to new drivers to help them onboard and continued to nurture junior employees to foster continued success.
  • Conducted performance reviews before the end of driver probation periods.
  • Coordinated 20+ daily shipments to major banks and customers safely and in a timely manner.
  • Clerical support for the Vault department for all daily shipments/transactions.
  • Accountable for balancing all daily transactions with authority to sign off deposits after careful examination of transfers.

Vendor Manager

Vibe Homes Construction (Custom Home Building)
ON
01.2000 - 06.2007
  • Worked with Business Partners to ensure agreements contain appropriate service levels, quality and security standards, performance metrics and financial penalties/incentives as required.
  • Tracked and analyzed vendor performance such as spend, services, quality and generate reports for Vendor Management.
  • Created analytical scorecard reporting on Supplier Relationships with a focus on performance, compliance to applicable legislation and prompt escalation of issues.
  • Coordinated and led cross-functional Supplier review meetings.
  • Prepared presentation materials.
  • Enhanced vendor oversight processes and identified best practices.
  • Routinely handled exceptional/unusual situations and identified Corrective Action Plans to mitigate risk.
  • Ensured corporate requirements are met by facilitating necessary documentation and reviews, including required updates to internal policies and procedures.
  • Performed other duties as assigned.

Education

Advanced Diploma - Civil Engineering

Seneca College of Applied Arts And Technology
01-2003

Skills

  • Excellent Leadership
  • Vendor management
  • Contract negotiation
  • Life Cycle Maintenance
  • Experience managing
  • Administration
  • Contract Agreements
  • Managing Non-union and Unionized employees
  • Direct and Indirect reports
  • Expert in procurement Management
  • Stakeholder management
  • Communications
  • Expert in MS Office Package
  • Word
  • PowerPoints
  • Expert in Contract Management tools (Oracle Unifier, ISupplier, basic knowledge of Primavera)

Certification

  • Certified in Standard First Aid and CPR Level C and AED training, St. John Ambulance, 08/2022
  • Safety ILT: Emergency First Aid Training, 06/2022
  • HR WBT: Mental Health in the Workplace for People Leaders, 11/2021
  • Leading Lean (Managers/supervisors/Team Leaders Only), 03/2021
  • HR ILT: Unconscious Bias, 04/2020
  • Workplace Harassment, Discrimination and Violence, 12/2019
  • Respect in the Workplace, 09/2018
  • HR ILT: Lean Fundamentals (Team Training), 06/2020
  • Evaluating Competitive RFx Bids, 07/2021

Volunteer Work

  • 2004 - 06 Regent Park Community Centre for Kids Club Volunteer
  • 2014 - 15 United Way Campaign Workplace Volunteer
  • 2000 - Present Fundraising for Disadvantaged Youth in the Caribbean

Timeline

Manager, Bus Administration & Programs

GO Transit/Metrolinx
07.2020 - Current

Supervisor – Bus Operations West

GO Transit/Metrolinx
01.2016 - 07.2020

Bus Driver / Front Line Representative

GO Transit/Metrolinx
07.2013 - 12.2015

Vault Officer / Driver Trainer

Brinks Canada Limited
06.2007 - 07.2013

Vendor Manager

Vibe Homes Construction (Custom Home Building)
01.2000 - 06.2007

Advanced Diploma - Civil Engineering

Seneca College of Applied Arts And Technology

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Kerry Christie