Summary
Overview
Work History
Education
Skills
Timeline
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Kerrinisha Martinez

Los Angeles

Summary

Friendly and customer-focused Server with strong interpersonal talents and POS system proficiency. Comfortable working independently and collaborates well with coworkers and supervisors. Makes quick and quality customer service and business decisions within fast-paced, high-volume environment. Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.

Overview

9
9
years of professional experience

Work History

Server

Bottega Louie
11.2021 - Current
  • Communicated customers' menu choices and special requests to kitchen staff to minimize errors
  • Entered orders, delivered food and beverages, and processed payments
  • Engaged customers in friendly conversation to boost satisfaction and loyalty to restaurant.

Server

Auga Viva at the Conrad Hotel
02.2022 - 09.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

Server

Blaqhaus noho
08.2019 - 11.2021
  • Fostered fun atmosphere and family-style work environment
  • Entered orders, delivered food and beverages, and processed payments
  • Greeted all guests with smile and friendly greeting
  • Trained new servers in restaurant procedures and customer service standards.

Server

The Cheesecake Factory
10.2015 - 11.2021
  • Transported food products, cleaned tables and counters, and stocked dining room supplies
  • Took orders, made drinks, served food, and provided refills for guests.

Education

High School Diploma - General education

Los Angeles high school
Los Angeles, CA

Skills

  • Menu memorization
  • Table setting
  • Liquor and wine service
  • Server training
  • Wine pairings
  • Suggestive selling
  • High-volume dining
  • Process payments
  • Strong Work Ethic
  • Exceptional customer service
  • Guest Engagement

Timeline

Server

Auga Viva at the Conrad Hotel
02.2022 - 09.2024

Server

Bottega Louie
11.2021 - Current

Server

Blaqhaus noho
08.2019 - 11.2021

Server

The Cheesecake Factory
10.2015 - 11.2021

High School Diploma - General education

Los Angeles high school

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Kerrinisha Martinez