Kerrin Bhardwaj
Surrey,BC
Summary
Fully-Trained and dedicated Administrative Executive with experience managing administrative teams and delegating tasks to accomplish operational goals. Knowledgeable about arranging authorizations, preparing work orders and processing vouchers. Methodical and highly organized with good prioritization and planning abilities. Professionally well-versed in producing high-quality spreadsheets, reports and presentations with proven history of success in event coordination, staff supervision and office workflow management. Highly organized in handling confidential document, communication and various tasks with all management including Human Resources teams.
Overview
3
3
years of professional experience
Work History
Administrative Executive
OpenRoad Surrey Honda
06.2023 - Current
- Collected data, input records and protected electronic files.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Made and distributed all PDI work for each unit (incoming and on ground).
- Scheduled appointments and meetings, organized materials and prepared rooms.
- Managed all inventory of units arriving to dealership and attached reports directly to General Manager and Regional Manager.
- Sorted, opened, and routed mail and deliveries to meet business requirements.
- Worked with various major automotive brands in different locations such as Acura, Porsche, Lamborghini, Toyota, BMW, Audi, and Jaguar.
- Excellent experience with CDK, Microsoft apps (Word, Excel, etc.), Google apps (Docs, Sheets, etc.), E-Biz, One-Eighty, and Honda Dashboard.
- Managed all customer unit orders with excellence, and notified sales, service and finance team for preparation of arrival and delivery.
- Worked with all 3 major sections of the dealership (sales, service, and finance) in various tasks.
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
Sales Specialist / Administrator
Jim Pattison Auto Group
09.2022 - 06.2023
- Worked effectively under pressure and with demanding performance targets to handle 250+ calls per day.
- Managed various types of calls while booking overdue and future appointments for customers (incoming and outgoing calls).
- Excellent experience in using apps such as DealerMine, X-Time, and CDK.
- Worked in/with automotive companies such as Toyota, Volvo, Jeep, Chrysler, Dodge, Hyundai, Subaru, Audi, Nissan, Acura, Honda, Nissan, and Lexus.
- Used combined experience, research skills, and communications expertise to maintain control of difficult calls.
- Learned different automotive products and services in-depth to offer customers best-in-class service.
- Investigated product concerns and communicated with departments to understand customer issues.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
Store Manager
Lids
09.2021 - 09.2022
- Assist customers with excellent customer service in finding products.
- Enter information about customers using basic computer skills, and organize data with accuracy and efficiency.
- Manage deposit bags of cash and change with required paperwork for deposit to the bank daily.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Provide exceptional manager service and solving customer’s concerns.
- Using a mechanical embroidery machine
- Making schedules for the team based on performance and availability.
- Managed inventory control, cash control, and store opening and closing procedures.
Stocking Associate / Customer Service Associate
Walmart
05.2021 - 09.2021
- Inventory items with company software and generate price labels for products
- Maintain correct quantities of items on shelves and organize products efficiently
- Operate machinery (electric pallet jack, reach trucks, pallet stacker and manual pallet jacks) according to safety protocols for moving large / heavy skids and pallets.
Education
Bachelor of Science - Kinesiology
Kwantlen Polytechnic University
Surrey, B.C.01.2024
High School Diploma -
Queen Elizabeth Secondary
Surrey, B.C.01.2021
Skills
- Highly Tech-Savvy
- Multilingual (English, Punjabi, Hindi)
- Team Leadership
- New Employee Orientations
- Administrative Management
- Logistical Planning
- Database Coordination
- Sales Reporting
- File Management
- Customer Relations
- Report Generation
- Time Management Expertise
Awards
- MAY 2020, Academical Honor Roll, Queen Elizabeth Secondary
- MAY 2020, Basketball - Most Valuable Player, Queen Elizabeth Secondary
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
French
Professional Working
Timeline
Administrative Executive
OpenRoad Surrey Honda
06.2023 - Current
Sales Specialist / Administrator
Jim Pattison Auto Group
09.2022 - 06.2023
Store Manager
Lids
09.2021 - 09.2022
Stocking Associate / Customer Service Associate
Walmart
05.2021 - 09.2021
Bachelor of Science - Kinesiology
Kwantlen Polytechnic University
High School Diploma -
Queen Elizabeth Secondary
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