KERRI MARIE CARABEO
Fort McMurray,Canada
Summary
Experienced hospitality professional with over 10 years in the industry, specializing in guest service, team leadership, and operational efficiency. Passionate about creating memorable experiences and consistently exceeding expectations. Dedicated to bringing value and innovation to the hospitality field.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Support Supervisor
Ruth’s Chris Steakhouse
05.2023 - 02.2025
- Overseeing the set-up for events, ensuring that all necessary materials and equipment are available and prepared according to requirements, as well as cleaning and in good repair
- Training new support assistants and providing ongoing coaching to improve performance and enhance skills
- Identify training needs and develop training programs, such as cleaning checklists—follow through on cleaning checklists
- Leading by example and providing guidance and support to the support assistants
- Motivate the team to achieve performance goals and maintain high standards of service
- Assigning tasks and responsibilities to support assistants, ensuring that workload is evenly distributed and meeting deadlines
- Coordinate with the Chef and managers on duty to prioritize tasks as needed
Team Member
Hula Poke
02.2024 - 05.2024
- Provided excellent customer service by greeting and assisting customers
- Took customer orders and processed payments using the POS system
- Collaborated with team members to ensure efficient operations
- Prepared and served food and beverages according to company standards
Steakhouse Server
Carnival Cruise Line
04.2016 - 01.2023
- Demonstrated excellent knowledge of the menu and recommended wine pairings
- Maintained a clean and organized dining area, including resetting tables and cleaning up after guests
- Trained and mentored new servers, providing guidance on customer service best practices, and menu knowledge
- Collaborated with the kitchen team to ensure prompt and accurate food delivery, resolving any issues
Customer Service Representative
Genpact
05.2020 - 06.2021
- Company Overview: Philippines
- Assisted customers with managing their accounts, including inquiries, updates, and troubleshooting issues to ensure smooth and accurate banking transactions
- Assisted customers in resolving account-related issues, such as unauthorized transactions, overdraft concerns, and account restrictions, ensuring swift and accurate resolutions
- Supported clients in navigating online banking platforms, troubleshooting login issues, and teaching them how to use digital tools effectively
- Philippines
Barista
Starbucks
09.2014 - 02.2016
- Company Overview: Philippines
- Prepared and served high-quality coffee and other beverages to customers
- Maintained a clean and organized workspace, including regularly cleaning and sanitizing equipment and surfaces
- Demonstrated excellent knowledge of the menu, including seasonal specials and recommended pairings
- Philippines
Education
Hospitality and Tourism Management -
Southern Alberta Institute of Technology
Calgary, AB12.2024
Bachelor of Science - Tourism Management
Far Eastern University
01.2014
Skills
- Teamwork and collaboration
- Customer service expertise
- Flexibility
- Time Management
- Problem-solving
Certification
- ProServe
- WHMIS
- Alberta Food Sanitation and Hygiene
Languages
Timeline
Team Member
Hula Poke
02.2024 - 05.2024
Support Supervisor
Ruth’s Chris Steakhouse
05.2023 - 02.2025
Customer Service Representative
Genpact
05.2020 - 06.2021
Steakhouse Server
Carnival Cruise Line
04.2016 - 01.2023
Barista
Starbucks
09.2014 - 02.2016
Bachelor of Science - Tourism Management
Far Eastern University
- ProServe
- WHMIS
- Alberta Food Sanitation and Hygiene
Hospitality and Tourism Management -
Southern Alberta Institute of Technology
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