Summary
Overview
Work History
Education
Skills
Volunteer
References
Timeline
Generic
Sarah Phelan

Sarah Phelan

Grande Prairie,AB

Summary

Compassionate versatile and dynamic professional with over a decade of experience in caretaking. Excelled in team collaboration, leadership roles, relationship building, and critical thinking, significantly enhancing operational efficiency and client satisfaction. Holds Alberta Intermediate First Aid – Level C CPR and open to receiving training or further education as needed to enhance skills and contribute effectively.

Overview

24
24
years of professional experience

Work History

Residential Cleaner

Self Employed
Grande Prairie, Alberta
09.2014 - Current
  • Provided comprehensive residential and office cleaning services for Grande Prairie and the surrounding area for 10 years.
  • Deep cleaned, scrubbed, and polished bathrooms, kitchens, living rooms, bedrooms, and hallways.
  • Assisted in laundry services including washing, drying, and folding linens.
  • Organized supplies for use based on expected customer needs.
  • Ensured safe handling of chemicals, with adherence to protective measures, and use of PPE.
  • Inspected completed work to ensure that it met standards of cleanliness.
  • Managed time effectively to ensure client needs were met within the designated timeframe.
  • Responsible for client homes and offices by managing keys and alarm passcodes.
  • Kept precise records of invoices and payments.
  • Maintained cleaning equipment, materials, and transportation vehicle in optimal condition, ensuring readiness for use.
  • Responded promptly to customer inquiries regarding services offered.

Child Care Provider

Self Employed
Grande Prairie, Alberta
06.2001 - Current
  • Provided nurturing and appropriate environment for children of various ages.
  • Developed positive relationships with families by communicating regularly, working with behavioral needs, and respecting diverse family backgrounds.
  • Responded compassionately and understandingly to children's emotional, mental, spiritual, and physical needs.
  • Remaining calm in stressful or challenging situations.
  • Managing multiple children and maintaining a positive, structured environment while following daily, balanced routines, and activities.
  • Understanding and following safety protocols for childproofing, hygiene, and emergency situations.
  • Planning and engaging activities and crafts that encourage learning and exploration. Using storytelling, art, and music to foster creativity.
  • Supported children's emotional and social development, encouraging understanding of others, and positive self-concepts, while utilizing positive discipline strategies when needed.

Server, Cook, Trainer & Supervisor

Front Street Cafe
Wolfville, Nova Scotia
04.2008 - 05.2014
  • Skilled in providing exceptional customer service, clearly conveying orders, and addressing customer needs effectively.
  • Adept at managing multiple tasks and efficiently working in a fast-paced environment to ensure smooth operations and timely service.
  • Proven ability to collaborate with diverse teams and adjust to changing demands while maintaining a positive, productive, and hygienic work environment.
  • Experienced in supervising staff, resolving conflicts, managing daily operations, and ensuring high standards of service, efficiency, and team performance.
  • Proficient in coaching team members, delivering training, and fostering growth to improve individual performance and overall team effectiveness as waitstaff and kitchen help/cooks.
  • Responsible keyholder supervising and performing the opening and closing duties of the establishment.

Residential Care Worker - RCW

The Wolfville Elms Retirement Home. Wolfville Nursing Homes Ltd.
Wolfville, Nova Scotia
05.2003 - 08.2006
  • Skilled in assisting residents with daily living activities, while promoting dignity and independence.
  • Observing, documenting, and communicating changes in residents' physical, mental, and emotional well-being.
  • Experienced in maintaining clean, safe environments, and adhering to infection prevention and protocols. As well as continuing education and obtaining certifications when needed.
  • Strong ability to interact professionally and empathetically with residents, families, and healthcare professionals.
  • Adept at prioritizing tasks and delivering timely care in a fast-paced setting.
  • Proven ability to work collaboratively with multidisciplinary policies, evolving care needs, and in emergency situations.

Education

Diploma - Business Administration And Accounting

Nova Scotia Community College, Kingstec Campus
Kentville, NS
06-2004

High School Diploma -

Horton High School
Greenwich, NS
06-2001

Skills

  • Alberta Intermediate First Aid – Level C CPR
  • Alberta Class 5 Driver's License
  • Emotional intelligence
  • Critical thinking
  • Group and child supervision
  • Team collaboration and relationship building
  • Active listening
  • Accurate recordkeeping
  • Problem-solving
  • Time management
  • Multitasking and organization
  • Medication awareness and management
  • Telecommunications
  • Body language and nonverbal communication

Volunteer

  • Grade 5/6 Camp Councillor - LE Shaw Elementary and Gasperau Elementary Schools
  • Vice President - Student Association, NSCC Kingstec Campus
  • Liaison - NSCC Kingstec Campus and Kentville Community Food Bank
  • Treasurer - ACE (Advancing Canadian Entrepreneurs Chapter) NSCC Kingstec Campus
  • Chaperon Class/Field Trips - Maude Clifford Public School and Hortonville Community Little Red School House Pre-K
  • Cold Calling Recruitment - Annapolis Valley Nova Scotia Job Fair
  • Online Community Co-Host - House of the Awakening Souls

References

References available upon request.

Timeline

Residential Cleaner

Self Employed
09.2014 - Current

Server, Cook, Trainer & Supervisor

Front Street Cafe
04.2008 - 05.2014

Residential Care Worker - RCW

The Wolfville Elms Retirement Home. Wolfville Nursing Homes Ltd.
05.2003 - 08.2006

Child Care Provider

Self Employed
06.2001 - Current

Diploma - Business Administration And Accounting

Nova Scotia Community College, Kingstec Campus

High School Diploma -

Horton High School

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Sarah Phelan