Kerri-Lynn Brown
Spruce Grove,Alberta
Summary
Collision repair professional with extensive experience in damage assessment and repair coordination. Known for achieving high customer satisfaction through accurate estimates and efficient repair processes. Valued for strong collaboration with repair teams and adaptability to changing work conditions, utilizing negotiation and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Repair Plan Coordinator
Grove Collision Repairs
09.2022 - Current
- Conducted thorough damage assessments, identifying all necessary repairs to restore vehicles to pre-accident conditions.
- Worked closely with insurance for per-approvals and final approvals in a timely manner.
- Completed invoicing for final payments
- Supported customers throughout the repair process, addressing concerns and providing updates on progress as needed.
- Demonstrated adaptability while managing multiple cases simultaneously under tight deadlines without sacrificing quality or accuracy in estimations provided.
- Ensured accuracy in repair estimates by utilizing cutting-edge software programs designed for the automotive industry. Such as Audatex,Mitchell Connect and Carpart.
- Minimized potential conflicts by effectively documenting all aspects of each collision case, including detailed photographs and written descriptions of damages incurred.
- Maintained a strong attention to detail, ensuring all relevant information was accurately recorded and communicated to customers and insurance providers throughout the repair process.
- Contributed to team success by collaborating with technicians and other staff members to ensure smooth operations within the shop.
- Promoted customer retention through exceptional service experiences, resulting in repeat business and referrals from satisfied clients.
- Reviewed and approved invoices and payments, verifying accuracy of expenses.
Wash Bay Attendant
Grove Collision Repairs
01.2020 - 09.2022
- Maintained a safe and efficient work environment by adhering to company policies and procedures at all times.
- Demonstrated expertise in using various tools and equipment required for effective vehicle cleaning and detailing services.
- Consistently received positive feedback from customers regarding the quality of service provided at the wash bay facility.
- Ensured high-quality results with meticulous attention to detail when performing vehicle cleaning tasks.
- Assisted in the training of new hires, imparting valuable knowledge about proper techniques and best practices within the industry.
- Delivered high-quality car wash services using high-pressure washers, vacuums and detailing tools.
- Cleaned and polished vehicle interiors and exteriors to high standards.
Education
I Car Training
High School Diploma -
Spruce Grove Composite High School
Spruce Grove, AB06.2003
Skills
- Customer Service
- Data Entry
- Work Planning and Prioritization
- Relationship Building
- Presenting Ideas and Plans
- Decision-Making
- Phone and Email Etiquette
- Handling Complaints
- Appointment Scheduling
Languages
English
Timeline
Repair Plan Coordinator
Grove Collision Repairs
09.2022 - Current
Wash Bay Attendant
Grove Collision Repairs
01.2020 - 09.2022
I Car Training
High School Diploma -
Spruce Grove Composite High School
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