Kerri Grant
Ottawa,ON
Summary
Presentable and bilingual customer service professional with an energetic and friendly approach. Naturally friendly and cooperative attitude enables effortless meeting of even the most demanding customers' needs.
Overview
9
9
years of professional experience
1
1
Certification
Work History
OWNER/MANAGER
Enchanted Fantasy Events
07.2016 - Current
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals
- Invoicing, bookkeeping, advertising, budgeting, payroll, social media management
- Event performer: Performing solo as well as part of a group at social events and birthday parties
- Develop and maintain strong relationships with clients, resulting in repeat business and referrals.
PRIVATE MUSIC INSTRUCTOR
Cheerful beginnings
04.2023 - 01.2024
- Daycare music classes, private vocal and piano lessons
- Developed well-rounded musicianship skills by incorporating music theory lessons into lessons.
- Introduction to handheld percussion instruments
- Build voices by sounding out scales using various sounds, clapping and other easy learning techniques
- Enhanced student performance by developing personalized lesson plans tailored to individual needs.
MUSIC INSTRUCTOR
Friends fairies and flowers
02.2023 - 05.2023
- Musical instruction for daycare children created lessons for children teaching them basic beats using handheld instruments
- Teaching students how to use their hands, proper piano posture, scaling and song building
- Increased student engagement through the incorporation of interactive music games and group activities into lessons
- Enhanced student performance by developing individualized lesson plans tailored to their strengths and weaknesses.
BARISTA/SHIFT SUPERVISOR
Bridgehead Coffeehouse
08.2022 - 10.2022
- Enhanced customer satisfaction by providing exceptional service and maintaining a clean, welcoming environment
- Streamlined inventory management, optimizing stock levels for daily operations
- Completed store opening and closing procedures and balanced tills
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
RECEPTIONIST/ADMINISTRATIVE ASSISTANT
Orleans Mitsubishi
05.2022 - 07.2022
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information
- Front desk operations; effectively managing phone calls, emails, and walk-in clients
- Preparing files for ministry of transportation and service Ontario
- Inventory & licensing completed in accordance with applicable processes and legislation.
BARISTA/FRONT OF HOUSE
CAFÉ DÉPÔT
12.2019 - 07.2020
- Provided exemplary customer service preparing and serving high-quality beverages
- Maintained a clean and organized workspace for optimal productivity and safety
- Order processing through accurate cash handling and efficient use of the point-of-sale system
- Increased repeat business by providing exceptional customer service and building rapport with patrons
FRONT OF HOUSE STAFF
Green Rebel Rideau
10.2018 - 09.2019
- Enhanced customer satisfaction by delivering exceptional service and maintaining a clean, welcoming environment
- Food preparation salads, sandwiches, breakfast items, baked goods while being mindful of allergens
- Contributed to positive guest experiences by assisting with menu recommendations and knowledgeably answering questions about food preparation and ingredients
- Upheld company standards for quality, safety, and cleanliness throughout daily tasks.
Front of House Server
Dunkin Dounts
02.2016 - 07.2018
- Opening cafe duties: Ensuring ovens and coffee machines were ready for the day.
- Sort, prep and label food for day.
- Welcome customers into establishment
- Served food and beverages
- Handled cash and card payments
- Kept a sanity work equipment both within the cafe and the dining room.
- Cafe closing duties
Education
High School Diploma -
LaSalle Catholic Comprehensive High School
Montréal, QCSkills
- Critical thinking and listening skills
- Creative flair in handling customers
- Bilingual, adaptable customer service professional
- Strong leadership and problem-solving skills
- English French Native or Bilingual Full Professional
Certification
Completed certificates in worker health & safety awareness as well as supervisor health and safety awareness.
Languages
English
Native or Bilingual
French
Full Professional
Gaeilge
Full Professional
Timeline
PRIVATE MUSIC INSTRUCTOR
Cheerful beginnings
04.2023 - 01.2024
MUSIC INSTRUCTOR
Friends fairies and flowers
02.2023 - 05.2023
BARISTA/SHIFT SUPERVISOR
Bridgehead Coffeehouse
08.2022 - 10.2022
RECEPTIONIST/ADMINISTRATIVE ASSISTANT
Orleans Mitsubishi
05.2022 - 07.2022
BARISTA/FRONT OF HOUSE
CAFÉ DÉPÔT
12.2019 - 07.2020
FRONT OF HOUSE STAFF
Green Rebel Rideau
10.2018 - 09.2019
OWNER/MANAGER
Enchanted Fantasy Events
07.2016 - Current
Front of House Server
Dunkin Dounts
02.2016 - 07.2018
High School Diploma -
LaSalle Catholic Comprehensive High School
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