Kerri Dumais
Belleville,ON
Summary
Dedicated to offering exceptional assistance to team members and clients, efficient and self-motivated with necessary multitasking and organizational skills to handle high customer volume. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
6
6
years of professional experience
Work History
Server/Bartender
Tomasso's Italian Grille
08.2017 - Current
- Delivered exceptional, friendly and fast service.
- Accurately recorded orders and partnered with team members to serve food and beverages that exceeded guests' expectations.
- Fostered repeat business by getting to know customers and their orders.
- Increased sales by analyzing guest needs to provide appropriate recommendations.
Insurance Representative
John Harvey Desjardins
06.2021 - 07.2022
- Responded to customer calls swiftly to resolve issues and answer questions while maintaining high standards of customer service.
- Supported customers in insurance application completion while liaising between company and client.
- Performed policy renewal and record retention.
- Tailored insurance plans to support client needs and establish sense of trust among community members.
- Kept detailed records on individual insurance claims and incorporated into detailed client files.
Receptionist
Salon You & Day Spa
01.2021 - 06.2021
- Addressed clients' complaints and needs, negotiated and resolved client concerns
- Facilitated clear communication between clients, employees and management, directing 50+ calls daily
- Assisted clients in scheduling appointments, including follow-up and reminder phone calls.
Education
Hospitality - Restaurant & Hotel Management - Hospitality
Algonquin College
Ottawa, ON05.2012
Skills
- Customer and Client Relations
- Time Management
- Scheduling
- Service-Oriented Mindset
- Organization Skills
- Verbal and Written Communication
- Flexible and Adaptable
- Ability to Work Under Pressure
Timeline
Insurance Representative
John Harvey Desjardins
06.2021 - 07.2022
Receptionist
Salon You & Day Spa
01.2021 - 06.2021
Server/Bartender
Tomasso's Italian Grille
08.2017 - Current
Hospitality - Restaurant & Hotel Management - Hospitality
Algonquin College
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