Kerri Anne Fluke
Toronto
Summary
Dynamic professional with a proven track record and Diligent receptionist with solid background in managing front desk operations and ensuring smooth visitor experiences. Successfully handled high-volume call management and appointment scheduling, contributing to efficient office operations. Demonstrated organizational and communication skills to foster welcoming environment.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Material Handler
Progistix Solutions
11.2015 - Current
- Increased productivity, utilizing forklifts and other material handling equipment effectively.
- Collaborated with team members to optimize workflow, improving overall warehouse efficiency.
- Operated hand trucks, pallet jacks and other heavy machinery to transfer materials.
- Scanned materials into spreadsheet and SAP for product monitoring
- Updated and tested products to ensure readiness for re-shipment
Medical Office Receptionist
Intrepid Healthcare
11.2022 - 06.2023
- Improved patient satisfaction by efficiently managing front desk operations and addressing inquiries professionally.
- Increased office productivity by multitasking efficiently during peak hours, handling multiple responsibilities simultaneously.
- Handled sensitive situations compassionately when dealing with distressed patients or families during difficult times.
- Collaborated with medical staff to ensure seamless communication and coordination of patient care.
- Maintained patient databases and updated information in alignment with HIPAA protocols.
- Supported administrative tasks such as filing, data entry for medical professionals.
- Maintained records by recording, obtaining, and updating personal and financial information.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Registered and verified patient records before triage with most up-to-date information.
- Processed medical insurance claims and payments.
Customer Service Representative
Transcom
04.2011 - 05.2015
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Met customer call guidelines for service levels, handle time and productivity.
Education
Diploma - Medical Office Administration
Medix College
06-2023
Skills
- Appointment scheduling
- Front desk operations
- Telephone etiquette
- Patient scheduling/Registration
- HIPAA compliance
- Electronic medical records and filing
- Computer proficiency
- Patient callbacks and reminders
- Organization skills
- Data entry
Languages
English
Full Professional
Certification
CPR and first aid with AED
Food Handling
WHIMIS
Timeline
Medical Office Receptionist
Intrepid Healthcare
11.2022 - 06.2023
Material Handler
Progistix Solutions
11.2015 - Current
Customer Service Representative
Transcom
04.2011 - 05.2015
Diploma - Medical Office Administration
Medix College
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