Kern St. Louis
Toronto,ON
Summary
Talented Senior Project Manager with excellent client oversight and issue resolution talents. Highly effective in overseeing multiple tasks and employees at once. Dedicated to detail-oriented leadership and goal-oriented planning.
Overview
15
15
years of professional experience
1
1
Certification
1
1
Language
Work History
Senior Project Manager
Air Canada
03.2022 - Current
- Project Name: Cargo Website Revamp
Scope: New User Interface / User Experience; Integration of intelligent booking tool
Budget: CAD 9.1M
PM Methodology: Agile - Project Name: Cargo API Distribution
Scope: Development and Deployment of new APIs available for distribution to Air Canada Cargo partners
Budget: CAD 2.3M
PM Methodology: Agile - Project Name: Delay Cost Model
Scope: Consolidation of data from various sources to an Enterprise Data Warehouse (EDW); Development of data cost logic to determine cost to delays based on multiple cost categories; Develop PowerBI report for visual presentation of cost delays
Budget: CAD 2.1M
PM Methodology: Agile - Maintained schedules to meet critical milestones at every project phase.
- Directed project scope and cost changes and implemented appropriate change management processes to keep the project on track.
- Presented regular status reports to executive leadership, providing insights into progress toward achieving key milestones.
- Mentored junior project managers and team members to enhance their skills and career growth.
- Established effective communication channels with stakeholders to ensure transparency and alignment of expectations.
- Communicated project plans and progress to key stakeholders and project contributors.
- Led cross-functional teams for successful project delivery within scope, schedule, and budget constraints.
- Monitored project progress, identified risks, and implemented corrective measures to achieve success.
- Managed budgets exceeding $1 million while controlling costs through diligent financial oversight.
- Optimized resource allocation by closely monitoring project progress and adjusting team assignments as needed.
- Developed and maintained relationships with key stakeholders to meet objectives and boost rapport.
Senior Project Manager
Pivotree
05.2021 - 03.2022
- Project Name: Shopify Migration
- Scope: Migrate services from Oracle ATG eCommerce Solution to Shopify
- Budget: CAD 450K
- PM Methodology: Agile
- Project Name: EnterWorks Catalog and Data Asset Management
- Scope: Implementation of Catalog and Data Asset Management
- Implementation of EnterWorks Enable Print Publication Solution
- Budget: USD 600K
- PM Methodology: Agile
- Presented regular status reports to executive leadership, providing insights into progress toward achieving key milestones.
- Led cross-functional teams for successful project delivery within scope, schedule, and budget constraints.
- Updated customers and senior leaders on progress and roadblocks.
- Crafted and maintained project plans and schedules to meet organizational objectives.
- Maintained open communication by presenting regular updates on project status to customers.
- Reported regularly to managers on project budget, progress, and technical problems.
Senior Project Manager
THE MANULIFE INSURANCE COMPANY
08.2018 - 03.2021
- Project Name: Network Services Repatriation
- Scope: Repatriation of Network Services from incumbent service provider to new provider
- Budget: CAD 500K
- PM Methodology: Waterfall
- Project Name: VPN Migration
- Scope: Transition VPN users to new hardware platform
- Deploy advanced security posturing solution
- Budget: $1M
- PM Methodology: Waterfall
- Project Name: Network Hardware Refresh
- Scope: International deployment of new network hardware to Manulife data centers and branches.
- Budget: $3M
- PM Methodology: Waterfall
- Responsibilities: Developed project plan, created communications plans, governed risks and issues, cultivated and oversaw Transition approach, vendor management, augmentation of existing processes, provided oral and written status to all stakeholders, financial tracking, managed team consisting of vendors and internal resources, provided status to management and executives in written and oral form.
- Maintained schedules to meet critical milestones at every project phase.
- Adapted quickly to unexpected challenges or obstacles encountered during project execution, devising creative solutions without compromising objectives.
Senior Project Manager
ROGERS COMMUNICATIONS INC.
01.2018 - 08.2018
- Project Name: Various Projects
- Scope: Management of Monthly releases for billing software, SSL Certificate updates to billing websites
- Budget: $100K - CAD 500K
- PM Methodology: Agile, Waterfall
- Presented regular status reports to executive leadership, providing insights into progress made toward achieving key milestones.
- Directed changes to project scope and cost and implemented appropriate change management processes to keep the project on track.
- Established effective communication channels with stakeholders to ensure transparency and alignment of expectations.
- Adapted quickly to unexpected challenges or obstacles encountered during project execution, devising creative solutions without compromising objectives.
- Communicated project plans and progress to key stakeholders and project contributors.
- Evaluated vendor proposals, selecting those that provided the best value for cost, quality, and timeliness.
- Monitored project progress, identified risks, and took corrective action as needed.
Senior Project Manager
BELL CANADA
11.2014 - 11.2017
- Project Name: Canadian Imperial Bank of Commerce (CIBC) Contact Center Transformation
- Scope: Transitioned 6,000+ Customer Service Representatives (CSRs) and managers to a new contact center and IP Telephony solution
- Program Budget: $100M CAD
- PM Methodology: Waterfall, Agile
- Directed project scope and cost changes and implemented appropriate change management processes to keep the project on track.
- Communicated project plans and progress to key stakeholders and project contributors.
- Led cross-functional teams for successful project delivery within scope, schedule, and budget constraints.
- Updated customers and senior leaders on progress and roadblocks.
- Developed and implemented project plans and budgets to ensure successful execution.
- Tracked project and team member performance closely to intervene in mistakes or delays quickly.
Education
Azure Fundamentals: AZ-900 -
Udemy
Online10.2018
DeVry Institute of Technology -
Devry Institute of Technology
Toronto, ON02.1985
Skills
- Project Planning
- Scope Management
- Client Relationship Management
- Project plan development
- Project Scheduling
- Cross-Functional Communication
- Agile Methodology
- Financial Administration
- Project Management
- Team Leadership
- Team Collaboration
- Work Planning and Prioritization
- Stakeholder Relations
- Creative Thinking
- Staff Management
- Status Updates
- Microsoft Visio
- Gantt Charts
- Idea Development and Brainstorming
Certification
- PMP, 02/01/18
- Azure Fundamentals Certification, 12/01/20
Languages
English
Native or Bilingual
Work Preference
Work Type
Contract WorkLocation Preference
RemoteHybridOn-SiteImportant To Me
Company CultureWork-life balanceWork from home optionWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Supervised team of 15 staff members.
- Achieved deployment of new website resulting in additional revenue generation.
- Manage deployment of eCommerce integration solution with Shopify
- Collaborated with team of 200 in the development of CIBC Contact Center Conversion.
Affiliations
- PMI
Quote
I can’t understand why people are frightened of new ideas. I’m frightened of the old ones.
John Cage
Software
Microsoft Project
Microsoft Excel
Microsoft Word
Jira
Confluence
Microsoft Teams
Microsoft Outlook
Interests
Biking
Reading
Movies
Timeline
Senior Project Manager
Air Canada
03.2022 - Current
Senior Project Manager
Pivotree
05.2021 - 03.2022
Senior Project Manager
THE MANULIFE INSURANCE COMPANY
08.2018 - 03.2021
Senior Project Manager
ROGERS COMMUNICATIONS INC.
01.2018 - 08.2018
Senior Project Manager
BELL CANADA
11.2014 - 11.2017
Azure Fundamentals: AZ-900 -
Udemy
DeVry Institute of Technology -
Devry Institute of Technology
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