Kerlan Augustine
Toronto,Ontario
Summary
- The opportunity to further enhance the skills that I have acquired to a challenging and exciting position that offers further growth potential.
- Can work independently or within a team environment.
- Ability to multitask and prioritize.
- Excellent oral and written communication skills.
- Initiative-taking with excellent organization skills.
- Proficient in computer programs and applications such as MS Office, Adobe, Nuke
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Cashier/Customer Service Representative
Aroma Expresso Bar
06.2021 - 08.2022
- Greeted customers and recommended items to ensure satisfaction
- Accepted payment by various methods including cash register, credit, and debit payments
- Defused customer conflict to maintain customer loyalty
- Increased store productivity by ensuring that items were continually restocked and replenished
- Responsible for handling escalated issues with customers
- Contributed to a clean work environment by maintaining cleaning schedule.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
Customer Service Representative
Dream Co
03.2020 - 10.2021
- Answered incoming calls and emails regarding products
- Updated customer information in database
- Informed customers of current promotions.
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Package Handler
United Parcel Services
11.2019 - 12.2019
- Loaded and unloaded packages at the warehouse
- Ensured that packages were properly packed and loaded
- Scanned packages in a timely manner to ensure that they were delivered to the correct location
- Followed written and verbal instructions from the warehouse manager.
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
Education
Certificate -
CEE Center for Young Black Professionals
Toronto, ONOntario College Certificate -
Humber College
Etobicoke, ON01.2021
Ontario Secondary School Diploma -
York Memorial Collegiate Institute
Toronto, ON01.2019
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Reliability and punctuality
- Basic Math Competence
- POS system operations
- Proficient in [Software]
Showreel Link
https://1drv.ms/v/s!Aoa3fGlrSnUSgpEjeubEziGxKxRbsg
Timeline
Cashier/Customer Service Representative
Aroma Expresso Bar
06.2021 - 08.2022
Customer Service Representative
Dream Co
03.2020 - 10.2021
Package Handler
United Parcel Services
11.2019 - 12.2019
Certificate -
CEE Center for Young Black Professionals
Ontario College Certificate -
Humber College
Ontario Secondary School Diploma -
York Memorial Collegiate Institute