Kerith Snow
Kitimat,BC
Summary
Dynamic professional excelling in customer service and conflict resolution, eager to apply my previous retail experience toward a position within your organization as a Cashier/General Clerk. Recognized for enhancing client engagement and driving repeat business through effective communication and attention to detail. Adept at managing tasks efficiently while fostering collaboration and adaptability in fast-paced environments.
Overview
19
19
years of professional experience
Work History
Domestic Engineer
My Home
Kitimat, British Columbia
05.2024 - Current
- Achieved cost-savings by developing functional solutions to problems.
- Completed day-to-day duties accurately and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
Animal Caretaker
Pawshake
Calgary, Alberta
03.2023 - 04.2024
- Provided daily feeding and care for various animal species.
- Ensured cleanliness and sanitation of animal living spaces.
- Records observations of animal behavior, health, diet and other information as required.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Emptied litter boxes, refilled with fresh litter and cleaned animal bedding.
- Delivered excellent service to pet owners to drive repeat business.
Parent Volunteer
Calgary School Board
Calgary, AB
09.2011 - 06.2023
- Coordinated school events with teachers and parents to enhance community involvement.
- Organized fundraising activities, promoting collaboration among students and families.
- Assisted in classroom activities, supporting teachers in student engagement and learning.
- Chaperoned field trips to museums, parks and other area locations.
- Performed administrative tasks such as filing documents, answering phones and responding to emails.
Data and Network Assistance Representative
Telus Communications Inc.
Calgary, Alberta
01.2007 - 12.2017
- Assisted customers with inquiries and provided product information.
- Managed customer accounts and processed service requests efficiently.
- Collaborated with team members to resolve escalated issues promptly.
- Educated clients on new services and promotions to enhance engagement.
- Trained new representatives on company policies and procedures effectively.
Education
Certificate of Technical Studies - Computer Administration
Northern Alberta Institute of Technology
Edmonton, AB09-2001
Skills
- Customer service
- Time management
- Conflict resolution
- Attention to detail
- Communication skills
- Flexible and adaptable
Timeline
Domestic Engineer
My Home
05.2024 - Current
Animal Caretaker
Pawshake
03.2023 - 04.2024
Parent Volunteer
Calgary School Board
09.2011 - 06.2023
Data and Network Assistance Representative
Telus Communications Inc.
01.2007 - 12.2017
Certificate of Technical Studies - Computer Administration
Northern Alberta Institute of Technology
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