Summary
Overview
Work History
Education
Skills
Languages
Quote
Timeline
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Kerishma Ferouzi

Oshawa,ON

Summary

Helpful Peer Leader with strong clerical and supervisory skills. Friendly personality builds welcoming work environments for both employees and supervisors, creating space for questions and concerns. Experience with planning individual and group sessions.

Exceptional Auditor focused on improving business compliance, workflow and processes through detailed audits and optimization recommendations. Successful track record of fully evaluating information, structures and procedures and initiating corrective actions. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

8
8
years of professional experience

Work History

Peer Coach/Auditor

Dynacare
06.2011 - 05.2019
  • Enhanced employees progress by implementing goal-setting strategies and personalized coaching techniques.
  • Collaborated with fellow coaches to develop innovative approaches for improved customer service.
  • Provided one-on-one guidance, successfully helping employees identify and overcome personal barriers.
  • Improved overall satisfaction of coaching services by regularly soliciting feedback from interviewers and making necessary adjustments.
  • Established trust-based relationships with interviewers, fostering open communication and enabling effective coaching sessions.
  • Maintained detailed records of employees interactions, ensuring consistency in service delivery and tracking progress toward established objectives.
  • Created supportive environment that encouraged employees'' self-reflection, promoting personal development and growth.
  • Facilitated group sessions on various topics, fostering collaboration and peer support among participants.
  • Enhanced documentation accuracy by conducting thorough audits and identifying discrepancies in compiled medical interviews.
  • Managed multiple concurrent audit engagements, prioritizing tasks to meet deadlines without compromising quality.

Medical Interviewer

Dynacare
06.2011 - 04.2019
  • Developed strong rapport with clients, fostering open communication and trust during interviews.
  • Streamlined the interview process for improved efficiency and better turn-around-times.
  • Obtained updated contact information from all subjects and verified data for accuracy.
  • Easily maneuvered new software to streamline scheduling processes and improve communication.
  • Worked effectively in fast-paced environments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple scheduled appointments.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.
  • Worked well in a team setting, providing support and guidance.
  • Provided exceptional service.
  • Managed approximately 25 scheduled appointments alongside 15 internal audits and continuous incoming calls from clients per day.

Education

Medical Office Administrator

Everest College
Toronto, ON

Skills

  • Follow-up skills
  • Account Management
  • Staff Training
  • Computer Skills
  • Employee Coaching
  • Call Documentation
  • Quality Control
  • Call center experience
  • Critical Thinking
  • Computer Proficiency
  • Prioritization
  • Calm and Professional Under Pressure
  • Issue and Complaint Resolution

Languages

English
Professional Working
Persian
Limited Working

Quote

Every problem is a gift—without problems we would not grow.
Tony Robbins

Timeline

Peer Coach/Auditor

Dynacare
06.2011 - 05.2019

Medical Interviewer

Dynacare
06.2011 - 04.2019

Medical Office Administrator

Everest College

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Kerishma Ferouzi