Summary
Overview
Work History
Education
Skills
Languages
Hobbies and Interests
Certification
Timeline
Generic
Kerilyn McKnight

Kerilyn McKnight

Canada

Summary

Recent Personal Support Worker (PSW) graduate with a strong foundation in compassionate client care and a background in Business, seeking a full-time position at ABC Long-Term Care Facility. Committed to delivering respectful, patient-centered support while bringing strong organizational, communication, and time-management skills gained through business experience. Eager to contribute to the well-being of residents by providing quality care, maintaining dignity, and supporting the values and mission of ABC Long-Term Care Facility.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Customer Care Dispatch Coordinator

ELC Solutions Inc
08.2022 - 12.2023
  • Company Overview: ELC Solutions provides the quintessential solution for all your logistics & towing requirements including tracking, severity control, negotiations.
  • Developed and maintained solid working relationships with B2B contacts and clients while maintaining compliance with all standards, controls, policies, and practices
  • Planned, prepared, arranged, booked/dispatched Tow Trucks logistics in a timely manner for pick up requested by the insured or insurance company at a specified location
  • Assisted Clients with collision calls to verify safety, damages and instruct next steps/follow up process
  • Maintained Files in the Database to accurately, track vehicles, calculate outstanding balances and fees
  • Input client information into database, updating and adding information as needed

Customer Service Coordinating Representative

Pantree
01.2022 - 07.2022
  • Company Overview: Pantree provides coffee, snacks, water filtration, beverages to offices, workplaces, restaurants, hotels, cafes, golf clubs, catering companies.
  • Answered inbound calls and provided efficient and friendly customer service
  • Communicated with customers via phone, email, and live chats, customer inquiries, requests, and billing concerns
  • Input customers' orders into internal system, processed client information and updated incorrect orders made online
  • Found solutions to customer issues/requests in a timely and professional manner

BellMTS Inc Inbound Client Care Representative

Nordia Inc
09.2019 - 12.2021
  • Company Overview: Bell MTS Inc. is a subsidiary of BCE Inc. that operates telecommunications services in Manitoba
  • Answered incoming calls, greeting customers in a welcoming and professional manner to offer clients expert support on telecommunication solutions
  • Upgraded and downgraded services to suite customer preferred desires
  • Responded to customer requests related to cell phones and business/residential products and services
  • Promoted complementary solutions according to the needs and habits discussed with the client

Education

HR Management - undefined

Canadian College of Business, Science and Technology
North York, ON
04.2024

General Business - undefined

Seneca College
Toronto, ON
01.2018

Skills

  • Communication
  • Patience
  • Emotional Intelligence
  • Active Listening
  • Friendliness
  • Team Player
  • Time Management
  • Problem solving
  • Good organization
  • Multitasking
  • Professionalism

Languages

English
Full Professional

Hobbies and Interests

Volunteering, Donating, Reading, Writing Poetry, Exercising, Music, Dancing, Road Trips, Watching Movies

Certification

Food Handler Certification

BacOff Food Safety - Toronto,Ont

Timeline

Customer Care Dispatch Coordinator

ELC Solutions Inc
08.2022 - 12.2023

Customer Service Coordinating Representative

Pantree
01.2022 - 07.2022

BellMTS Inc Inbound Client Care Representative

Nordia Inc
09.2019 - 12.2021

HR Management - undefined

Canadian College of Business, Science and Technology

General Business - undefined

Seneca College

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Kerilyn McKnight