Kerick Morrison
Ladera Ranch,CA
Summary
Motivated and adaptable professional with a proven ability to quickly learn new skills and contribute to team success. Skilled in communication, problem-solving, and building strong relationships with colleagues and clients. Recognized for reliability, attention to detail, and a strong work ethic. Eager to bring a positive attitude, flexibility, and dedication to achieving goals in any new environment.
Overview
7
7
years of professional experience
Work History
Shift Manager
Bad To The Bone BBQ
06.2022 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Supervised employees and oversaw quality compliance with company standards for food and services.
Bartender Trainer
Big Helyn's
01.2021 - 06.2022
- Improved bartender skills by conducting comprehensive training sessions on cocktail recipes, customer service, and bar management.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Boosted overall efficiency at the bar by implementing best practices in workflow organization, time management, and multitasking strategies.
- Enhanced customer experience by addressing complaints promptly, offering personalized recommendations, and maintaining a high level of professionalism throughout interactions.
Receptionist Administrator
Salon Bamboo
08.2020 - 01.2022
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Acted as first point of contact and set appointments for prospective clients.
- Maintained inventory of office supplies, preventing shortages and supporting daily operations.
Administrative Assistant
Interest Smart Home Loans
12.2019 - 06.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
Personal Assistant/Family Nanny
Rothenberger Family
11.2018 - 12.2019
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Aided executive in personal tasks such as scheduling appointments or running errands when needed.
- Kept detailed track of household and maintenance inventory and schedules.
- Conducted regular safety checks and maintained a clean, hazard-free environment for the children at all times.
Education
Certificate - Event Coordination
IAPCC
Online05-2022
High School Diploma -
El Toro High School
Lake Forest, CA06-2015
Skills
- Effective time management
- Proficient in task management
- Customer service
- Creative thinking capacity
- Strong communication skills
Timeline
Shift Manager
Bad To The Bone BBQ
06.2022 - Current
Bartender Trainer
Big Helyn's
01.2021 - 06.2022
Receptionist Administrator
Salon Bamboo
08.2020 - 01.2022
Administrative Assistant
Interest Smart Home Loans
12.2019 - 06.2020
Personal Assistant/Family Nanny
Rothenberger Family
11.2018 - 12.2019
Certificate - Event Coordination
IAPCC
High School Diploma -
El Toro High School
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