Keri Bowden
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Overview
18
18
years of professional experience
Work History
Corporate Services Associate
College of Medical Radiation and Imaging Technologists of Ontario (CMRITO)
11.2017 - 03.2024
- Handled front-line office management/day-to-day operations, including all incoming office calls, daily data entry, and assisting with web queries
- Corporate event planner for conferences, meetings and functions
- Maintained professional relationships with multiple vendors and corporate contacts
- Managed multiple executive calendars, including directors and CEO
- Ensured all operations ran smoothly, both in-office and remote office work
- Reconciled monthly expenditures of corporate account
- Facilitated inter-departmental communication to ensure optimal working environment
- Successfully negotiated contracts with vendors, securing favorable terms for the organization
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties
Team Lead
Roots Canada
04.2016 - 08.2017
- Responsible for leading a full staff as acting floor manager
- Handled all escalated customer issues in a caring manner
- Tasked with weekly payroll maintenance
- Delegated work to other associates
- Able to keep employees motivated and enthusiastic through encouragement and positive reinforcement.
Assistant Manager
Reitmans/Addition Elle, Reitmans Canada Ltd.
05.2013 - 01.2016
- Provided supervision and instruction to other staff
- Ensured the highest level of customer service
- Ability to develop relationships with customers and co-workers
- Ability to work well as a team player in a fast-paced, energetic environment
- Organized cashes and paperwork on a daily basis.
Insurance Administrator
Coughlin & Associates
03.2011 - 03.2013
- Responsible for the administration of life insurance plans
- Developed rapport with clients, worked on building friendly relationships
- Acted as liaison between employees and insurance companies
- Helped employer develop policies for risk management and loss control.
Customer Care Representative
Sun Life Financial
08.2008 - 12.2010
- Assisted insurance holders, listened to issues and queries
- Provided technical help for customer policies
- Attained daily goals and deliver outstanding customer service
- Received award in 2009 for Excellent Customer Service
- Mentored new employees.
Education
DEC - Liberal Arts
John Abbott College
Sainte-Anne-de-Bellevue, QCDEC - Illustration And Design
Dawson College
Montreal, QCAssociate of Arts - English Literature And Creative Writing
Carleton University
Ottawa, ONSkills
- Office 365
- Sharepoint
- Data Entry
- Management Support
- Preparing reports
- Program Support
- Research abilities
- Time Management
- Record and File Management
- Process Improvement
- Calendar Management
- Event Coordination
Education Certifications
- D.E.C. Illustration and Design, Dawson College
- D.E.C. Liberal Arts, John Abbott College
- Management Research Programs
- Inclusion & Diversity Seminars
- English Major, Carleton University
Languages
English
Native or Bilingual
French
Full Professional
References
Available upon request
Timeline
Corporate Services Associate
College of Medical Radiation and Imaging Technologists of Ontario (CMRITO)
11.2017 - 03.2024
Team Lead
Roots Canada
04.2016 - 08.2017
Assistant Manager
Reitmans/Addition Elle, Reitmans Canada Ltd.
05.2013 - 01.2016
Insurance Administrator
Coughlin & Associates
03.2011 - 03.2013
Customer Care Representative
Sun Life Financial
08.2008 - 12.2010
DEC - Liberal Arts
John Abbott College
DEC - Illustration And Design
Dawson College
Associate of Arts - English Literature And Creative Writing
Carleton University
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