Keri Cantera

Toronto,Canada

Summary

Strategic and results-driven Operations Leader with years of experience managing multi-site teams and high-volume environments. Proven success in streamlining processes, improving team performance, optimizing budgets, and delivering consistent results. Skilled in cross-functional leadership, regulatory compliance, process improvement, and vendor management. Adept at mentoring teams to exceed KPIs and drive organizational growth in fast-paced sectors.

Professional operations leader with consistent track record in optimizing processes and driving impactful results. Proven ability to lead teams, implement strategic initiatives, and adapt to changing environments with ease. Skilled in project management, process improvement, and resource allocation. Known for effective collaboration and delivering dependable outcomes.

Overview

years of professional experience

Certification

Work History

DIRECTOR OF OPERATIONS

Chez Lavelle

01.2019 - 01.2024

Operations Manager for a high-volume hospitality venue
Built and coached high-performing teams aligned with business goals
Leadership of guest experience standards
Led capital improvements, vendor negotiations, and facility oversight
Developed staff training across multiple departments
Identifying areas of improvement and implementing changes to enhance overall performance.

MULTI-UNIT GENERAL MANAGER OF OPERATIONS

St Louis Bar & Grill

01.2016 - 01.2018

Managed operations across multiple locations with full accountability for profit and loss, inventory, and staffing
Led cost reduction strategies, achieving targeted goals
Developed and executed local marketing initiatives, boosting store performance
Trained and mentored service teams to improve upselling and guest satisfaction
Led and mentored teams of 6-8 team members

GENERAL AND ASSISTANT GENERAL MANAGER

The Bier Markt Esplanade & St Louis

01.2012 - 01.2016

Coached and developed 65+ employees across roles and departments
Created an Employee Council and drove internal communication improvements
Achieved sales and labor goals, maintaining cost controls, and improving profitability

Education

High School Diploma -

St. Joseph Scollard Hall

North Bay, ON

06-1989

Skills

Profit & Loss, Budgeting & Forecasting
Operations & Compliance
Inventory & Labor Management
Customer Experience and Retention Strategies
Team Development & Leadership
Staff onboarding, coaching, and performance management
Operational standards and process adherence
Employee Engagement & Culture Building
Strategic Planning & Execution
Vendor oversight and supply chain coordination

Regulatory compliance and workplace safety
Budgeting, cost control, and margin improvement
Events coordination & execution
Time Management & Prioritization
Conflict Resolution & Problem Solving
Customer Relationship Management
Operational efficiency
Operations oversight
Strategic planning
Strategic planning and execution