Keri-Anne Mattingly
Supervisor
Pickering,ON
Summary
Dynamic and people-oriented professional with over 10+ years of experience in employee Supervision, Customer Service Supervision and organization, Team Management, Provides essential support to senior management and high-level officials to make sure company objectives, targets are safely met.
Overview
17
17
years of professional experience
Work History
Team Lead (Day Shift)
Sobeys Capital Inc.
11.2018 - 12.2022
- Built strong relationships with customers through positive attitude and attentive response.
- Led team of 12 members while providing exceptional customer service.
- Coached team members in customer service techniques, providing feedback and encouragement toward reaching target goals.
- Facilitated training for associates through daily coaching and regular performance appraisals
- Positioned as go-to person for up to 12 staff members, troubleshooting complex administrative and training issues promptly.
- Molded team and embraced change to adapt within dynamic market.
- Assisted Team Manager with new hire processing and existing training programs.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Operations Supervisor (Night Shift)
Sobeys Capital Inc.
05.2016 - 11.2018
- Motivated and trained employees to maximize team productivity.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Oversaw daily loading and unloading of outbound trailers, replenishing of pallets, inventory management and supervising work of team.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Supervised Team of 20-25 employees on mid-night shift, overseeing efficiency of production and safety meeting or exceeding targets.
- Scheduled employees for Night- shifts, taking into account their sonority within a unionized environment.
- Delegated Operational daily tasks to employees, streamlining daily progress and efficiency.
Coordinator
Sobeys Capital Inc.
02.2015 - 05.2016
- Coached employees through day-to-day work and complex problems.
- Managed office activities by maintaining communication between clients, tracking records and filing all documents.
- Aided colleagues, managers and customers through regular communication and assistance.
- Resolved employment-related disputes through proactive communication.
- Led comprehensive staff member training covering key topics.
- Oversaw project logistics using industry expertise and independent judgment.
- Managed conference scheduling and travel arrangements for key personnel.
Inventory Controller
Sobeys Capital Inc.
04.2010 - 02.2015
- Completed daily cycle counts to maintain accuracy of records.
- Audited and corrected discrepancies in inventory numbers.
- Verified incoming products and checked delivery totals to keep system records current and accurate.
- Recorded information, shortages and discrepancies to keep records current and accurate.
- Received, sorted and processed damaged goods with vendors or manufacturers.
- Unloaded shipments, reviewed merchandise and tracked paperwork.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Addressed internal supply problems head-on and developed creative solutions to prevent delays and missed targets.
- Input data in SAP and other Soft ware systems to create updated status reports for quick reference of project progress and deadlines.
- Requisitioned materials to restock inventory and obtain goods for service level production.
- Managed complex projects as directed by leadership, delivering positive outcomes within time and budget constraints.
Receiving Clerk
Sobeys Capital Inc.
06.2006 - 02.2010
- Maintained accurate computer records of materials weights, bill amounts and identified variances.
- Corresponded with carrier representatives to make arrangements and provide instructions for shipment and delivery of orders.
- Processed required paperwork to expedite handling of shipped and received goods.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Communicated with carrier representatives, arranging for special deliveries and shipment receipts.
Education
Complete - Accounting And Finance
Centennial College of Applied Arts And Technology
Scarborough, ON05.2022
High School Diploma -
Dunbarton High School
Pickering, ON06.1996
Skills
- Shift Scheduling
- Shift Management
- Shift Planning
- Shift Supervision
- Shift Leadership
- Day-to-Day Operations
- Day-to-Day Operations Oversight
- Lead Discussions
- Lead Investigations
- Lead Identification
- Lead Reporting
- Lead Development
- Lead Support Skills
- Lead Time Reduction
- Lead Training Programs
- Lead Database Management
- Shift End Procedures
- Shift Assignment Accountability
- Pre Shift Preparation
- Hourly Shift Management
- Shift Change Management
- Shift Paperwork Completion
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There’s no shortage of remarkable ideas, what’s missing is the will to execute them.
Seth Godin
Timeline
Team Lead (Day Shift)
Sobeys Capital Inc.
11.2018 - 12.2022
Operations Supervisor (Night Shift)
Sobeys Capital Inc.
05.2016 - 11.2018
Coordinator
Sobeys Capital Inc.
02.2015 - 05.2016
Inventory Controller
Sobeys Capital Inc.
04.2010 - 02.2015
Receiving Clerk
Sobeys Capital Inc.
06.2006 - 02.2010
Complete - Accounting And Finance
Centennial College of Applied Arts And Technology
High School Diploma -
Dunbarton High School
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