Keri Adel Barbour
Medicine Hat
Summary
Customer Service professional with a track record of increasing quality levels & sales. Excellence in building trust & relationships with customers in order to settle disputes & upsell products/services.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Motorclothes Associate
Badlands Harley-Davidson
02.2025 - Current
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained inventory accuracy through regular stock checks and replenishment processes.
- Processed transactions efficiently using point-of-sale systems, ensuring customer satisfaction.
- Collaborated with team members to organize promotional displays and merchandise presentations.
- Implemented visual merchandising strategies to optimize product visibility and appeal.
- Monitored sales trends to inform inventory management and improve product offerings.
- Maximized revenue opportunities through effective cross-selling techniques across various motorclothes categories and brands.
Environmental Services I
Alberta Health Services-Medicine Hat Regional Hospital
06.2024 - 02.2025
- Providing a safe, clean, & comfortable environment for patients, residents, visitors, & staff
- Routine & detailed cleaning, collection of general waste, & facility (following Infection Prevention & Control standards)
- Exhibiting high levels of confidentiality & compassion with patients with Mental Health opportunities (I primarily work on the Psychology Ward at Medicine Hat Regional Hospital)
- Identifying & reporting potential hazards to the Working Lead
- Self starter, working with minimal supervision
Snack Bar Attendant/Bartender
Canadian Forces Morale & Welfare Services (CFMWS-PSP)
03.2022 - 06.2024
- Serve military personnel in the respected Messes (Officer's, WSM, Junior Ranks)
- Portion & wrap food for take out & directly serve patrons.
- Stock refrigerators, refill beverages, receive & process payments
- Ensure compliance with Provincial & Federal laws regarding health & food safety.
Executive Housekeeper
Towneplace Suites by Marriott
10.2021 - 01.2022
- Management of guest concerns & requests
- Over seeing the cleanliness & disinfection of kitchenette style hotel suites
- Maintenance of staff (scheduling, hiring, disciplinary action)
- Ordering, maintenance, & distribution of cleaning supplies for the housekeeping & laundry departments
BUS 2-Accommodations Cleaner
Department of National Defense-CFB Suffield
03.2020 - 11.2021
- Cleaning, disinfecting, & general maintenance of hotel style accommodations
- Acting Lead Hand-(October 2020-February 2021)
Customer Service Trainer/Wedding Registry Manager
Bed, Bath, & Beyond
03.2019 - 03.2020
- Excellence in customer service
- Training new & existing associates
- Wedding Registry Management-creation of registries, sales & support
- Inventory reconciliation
Head Cashier/Special Services Associate
Home Depot Canada
07.2008 - 03.2019
- "customers FIRST"
- Handling customer complaints/concerns
- Managing point of sale systems
- Training & supervising cash associates
- Scheduling
- Inventory reconciliation
- Trained in handling of dangerous goods
- Recognized for Excellence in Customer Service
Education
Massage Therapy Diploma - Massage Therapy
Medicine Hat College
Medicine Hat, AB08.2001
Advanced High School Diploma -
Medicine Hat High School
Medicine Hat, AB06.1994
Skills
- Excellence in customer service
- Managerial experience
- Loyal
- Calm demeanor
- Embraces change
- Quick thinking
- Adaptable
Languages
English
Full Professional
Certification
- First Aid/AED training
- ProServe
Accomplishments
Excellence in Customer Service Award-presented by then CEO of Home Depot Canada
CPR & AED Certified
Timeline
Motorclothes Associate
Badlands Harley-Davidson
02.2025 - Current
Environmental Services I
Alberta Health Services-Medicine Hat Regional Hospital
06.2024 - 02.2025
Snack Bar Attendant/Bartender
Canadian Forces Morale & Welfare Services (CFMWS-PSP)
03.2022 - 06.2024
Executive Housekeeper
Towneplace Suites by Marriott
10.2021 - 01.2022
BUS 2-Accommodations Cleaner
Department of National Defense-CFB Suffield
03.2020 - 11.2021
Customer Service Trainer/Wedding Registry Manager
Bed, Bath, & Beyond
03.2019 - 03.2020
Head Cashier/Special Services Associate
Home Depot Canada
07.2008 - 03.2019
Massage Therapy Diploma - Massage Therapy
Medicine Hat College
Advanced High School Diploma -
Medicine Hat High School