Kerensa Underwood
Chilliwack
Summary
I am an organized and dedicated Administrative Assistant with a proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
I maintain a professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
I am reliable with experience managing front desk operations and offering general office support. Detail-oriented specialist with background coordinating scheduling and record-keeping. Efficient typing and transcription skills.
Overview
6
6
years of professional experience
Work History
Medical Office Assistant
Crossroads Family Practice
10.2022 - Current
- Improved patient satisfaction by efficiently scheduling appointments and managing patient records.
- Enhanced patient care with timely and accurate data entry of medical histories, prescriptions, and lab results.
- Assisted physicians in providing high-quality care, completing and handling referrals promptly.
- Contributed to a positive work environment by maintaining organized files and facilitating clear communication between staff members.
- Provided compassionate support to patients during check-in/check-out process, addressing concerns and answering questions as needed.
- Ensured smooth daily operations by managing incoming calls professionally while addressing inquiries or directing them to appropriate personnel.
- Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
Real Estate Agent
Remax Treeland Realty
09.2021 - 10.2022
- Communicated with clients to understand property needs and preferences.
- Wrote listings detailing and professionally highlighting property features to increase sales chances.
- Maintained connections with clients to encourage repeat business and referrals.
- Liaised between buyers and sellers to provide positive experiences for both parties.
- Marketed and sold property for clients by hosting open houses and advertising online and in print.
- Assisted clients in financial planning for purchase.
Medical Office Assistant
Dr. Gordon Grills
05.2018 - 12.2021
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Familiar with Profile and Oscar EMR programs
- Adhered to strict guidelines to protect patient privacy.
- Called and faxed pharmacies to submit prescriptions and refills.
- Entered procedure codes and diagnosis codes into medical billing software.
- Contacted patients regarding unpaid and underpaid accounts to resolve issues.
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Carried out front office duties utilizing data entry skills in framework of medical database.
- Organized patient files and streamlined operations to improve efficiency.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Managed office bookkeeping with insurance billing and patient payments.
Education
Real Estate Diploma - Real Estate
UBC Sauder
Vancouver, BC02.2022
Skills
- Flexible and Adaptable
- MS Office
- Data Entry
- Multitasking Abilities
- Teamwork and Collaboration
- Dependable and Responsible
- Interpersonal Communication
- Organization and Time Management
- Attention to Detail
- Good Telephone Etiquette
Timeline
Medical Office Assistant
Crossroads Family Practice
10.2022 - Current
Real Estate Agent
Remax Treeland Realty
09.2021 - 10.2022
Medical Office Assistant
Dr. Gordon Grills
05.2018 - 12.2021
Real Estate Diploma - Real Estate
UBC Sauder
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