Ke'Rena King
Fresno,CA
Summary
Detail-oriented and customer-focused professional with 5 years of leadership experience in fast-paced environments, including 2 years as a General Manager and 3 years as an Assistant Manager. Strong background in customer service, administrative tasks, inventory control, and team coordination. Proven ability to handle multiple responsibilities, resolve issues efficiently, and maintain organized workflows. Seeking an office or retail position where strong communication, organization, and problem-solving skills can contribute to team success.
Overview
5
5
years of professional experience
Work History
General Manager
Popeyes
Fresno, CA
04.2023 - Current
- Managed daily operations, ensuring efficiency, organization, and high performance
- Supervised, trained, and scheduled staff to maintain smooth workflow
- Handled customer service issues and resolved complaints professionally
- Maintained accurate inventory records and processed truck orders
- Completed administrative tasks including reports, scheduling, and documentation
- Coordinated maintenance requests and ensured operational standards were met
- Improved workplace efficiency through strong problem-solving and leadership
Assistant Manager
Popeyes
Fresno, CA
01.2021 - 04.2023
- Assisted with daily operations and team supervision
- Provided excellent customer service and handled customer concerns
- Supported inventory tracking and stock organization
- Helped train new employees and maintain team productivity
- Ensured store cleanliness and compliance with company standards
Education
High School Diploma -
Learn 4 Life High School
Fresno, CA05-2025
Skills
- Operations management
- Leadership and team building
- Hiring and onboarding
- Scheduling
- Employee training
Timeline
General Manager
Popeyes
04.2023 - Current
Assistant Manager
Popeyes
01.2021 - 04.2023
High School Diploma -
Learn 4 Life High School