Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
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KEREN LAMA

KEREN LAMA

Gatinau hull,Québec

Summary

Dynamic and self-motivated professional with a proven track record at Amazon, excelling in fast-paced environments. Recognized for enhancing guest satisfaction at Mopify through effective problem-solving and attention to detail. Strong communicator and adaptable team player, committed to delivering exceptional customer service and improving operational efficiency.

Overview

2026
2026
years of professional experience
1
1
Certification

Work History

CAREER SUMMARY

GARRY J

SCHOOL CLINICLA PLACEMENT

GARRY. J AMASTRONG, OTTAWA SEPTEMBER 2024-AUGUST 2025

LEVEL1 TO CONSOLIDATION

DELIVERD DAILY LIVING ASSISTANCE IN A SAFE, EFFECRTIVE, AND RESPECTFUL MANNER.

ASSISTED WITH REHABILISATION ACTIVITIES AND MAINTAINED RESIDENT ENGAGEMENT.

USED LIFTS AND TRANSFER EQUIPMENT SAFELY AND EFFECTIVELY.

DELIVERD FULL CARE TO RESIDENTS, INCLUDING PALLIATIVE AND DEMENTIA CARE SUPPORT.

BUILT TRUSTING RELATIONSHIP BY OFFERING EMPATHY, PATIENCE, AND EMOTIONAL SUPPORT

105 HOURS OF CLINICAL EXPERIENCE.

AMAZON DELIVER

Amazon
07.2024 - 03.2025
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

HOUSEKEEPING

Mopify
08.2023 - 01.2024
  • Improved overall cleanliness and efficiency by implementing new housekeeping protocols and procedures.
  • Improved guest satisfaction by promptly addressing and resolving housekeeping issues.
  • Reduced housekeeping complaints by ensuring consistent adherence to hotel standards and procedures.
  • Coordinated with housekeeping and maintenance departments to address any urgent issues promptly.

Education

High School Diploma -

LYCEE DR SHAUMBA
DRC, CONGO
06-2021

No Degree - English Language

CALI
DRC, CONGO
03-2023

GED -

ALGONQUIN COLLEGE
Ottawa, ON
08-2025

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Flexible and adaptable
  • Excellent communication
  • Critical thinking
  • Multitasking
  • Verbal communication

Accomplishments

  • A CERTIFIED AND DEDICATED PERSONAL SUPPORT WORKER, TRSINED IN ASSISTING CLIENTS WITH PERSONAL CARE, PERSON CENTRED CARE, ADL, MOBILITY, AND EMOTIONAL SUPPORT.
  • KNOWN FOR BEING PATIENT, COMPASIONATE, A GOOD LISTENER AND COMMUNICATOR, AND ASTRONGER TEAM PLAYER.
  • FOCUSED ON PROMOTING DIGNITY, INDEPENDANCE, AND SAFETY FOR EVEY CLIENT OR PATIENT.

Certification

CPR AND STANDARD FIRST AID ( LEVEL C)

GENTLE APPROACHES ( GPA)

CLRI ( Centre for learning, Research and Innovation) MODULES:

LIFTS AND TRANSFER

EATING ASSISTANCE

MANAGING AND DISTRESS

HANDLING CONFLICT

COMMUNICATIONS STRATEGIES

OCCUPATIONAL HEALTH AND SAFETY (OHS)

WORKPLACE HAZADOUS MATERIALS INFORMATION SYSTEM (WHMIS)

INTERPROFESIONAL EDUCATION (IPE)

VUNERABLE SECTOR CHECK

Timeline

AMAZON DELIVER

Amazon
07.2024 - 03.2025

HOUSEKEEPING

Mopify
08.2023 - 01.2024

CAREER SUMMARY

GARRY J

High School Diploma -

LYCEE DR SHAUMBA

No Degree - English Language

CALI

GED -

ALGONQUIN COLLEGE
KEREN LAMA