Keren Christian
Summary
Seeking to transition into new field, leveraging skills developed in fast-paced clinical environment. Excel at managing patient interactions, scheduling, and administrative tasks with efficiency and professionalism. Dedicated to providing exceptional service and contributing to positive team dynamic in new role.
Overview
3
3
years of professional experience
Work History
Office Administrator
Brampton Physiocare and Wellness Clinic
06.2024 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Answered multi-line phone system to provide clinic information and answered questions.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Helped patients complete necessary medical forms and documentation.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Reduced no-shows by implementing appointment reminder system through phone calls, emails, and text messages.
- Improved patient retention rates through personalized follow-up protocols and support services.
Administrative Assistant
Van Rehab Physiotherapy
05.2022 - 06.2024
- Greeted clients and initiated triage processes to streamline client flow.
- Conducted patient intake interviews and documented relevant information.
- Supported executive staff through scheduling meetings and coordinating travel arrangements.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
- Processed insurance claims and payments.
Education
Healthcare Administration Management
Fanshawe College
London, ON04-2022
Pharm - D
K.B.I.P.E.R
Gandhinagar, India06-2020
Skills
- Office administration
- Database entry
- Customer relationship management (CRM)
- Telephone reception
- Mail handling
- Spreadsheet development
- MS office
Timeline
Office Administrator
Brampton Physiocare and Wellness Clinic
06.2024 - Current
Administrative Assistant
Van Rehab Physiotherapy
05.2022 - 06.2024
Healthcare Administration Management
Fanshawe College
Pharm - D
K.B.I.P.E.R
Similar Profiles
Manya MalhotraManya Malhotra
Front Desk Receptionist at South Brampton ClinicFront Desk Receptionist at South Brampton Clinic
Divya Divya null
Admin Officer (Volunteer) at Etobicoke Brampton Sleep ClinicAdmin Officer (Volunteer) at Etobicoke Brampton Sleep Clinic
DR POOJA MOLIYADR POOJA MOLIYA
Dermatologist at SKINLOGICS SKIN CLINIC AND DELHI WELLNESS CLINICDermatologist at SKINLOGICS SKIN CLINIC AND DELHI WELLNESS CLINIC