Kerem Dogan
Toronto,ON
Summary
Hardworking and dependable professional with extensive experience in operating cash registers, stocking merchandise, and delivering exceptional customer service in both restaurant and retail settings. Highly organized, proactive, and punctual, with a keen interest in the food industry and a desire to expand knowledge of diverse cuisines. Committed to contributing to a positive customer experience and enhancing overall team efficiency.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Food Runner-Waiter
Mangal Kebab House
04.2023 - 08.2023
- Worked efficiently in a dynamic, high-pressure environment with a seating capacity of over 180 guests.
- Provided exceptional service through friendly interactions with customers, answering questions, and addressing concerns.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Coordinated large party bookings both on the phone and in person, accommodating special requests and ensuring accurate guest counts.
- Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
- Increased table turnover rate by efficiently managing orders and ensuring timely delivery of meals.
- Collaborated with kitchen staff to ensure accurate preparation and prompt delivery of special dietary requests.
Waiter
Ocakbaşı Restaurant
01.2021 - 07.2021
- Provided top-notch customer service in a dynamic environment, adeptly handling transactions as a cashier and ensuring guest satisfaction as a waiter.
- Managed cash transactions with precision and professionalism, utilizing both cash registers and POS systems.
- Seamlessly transitioned between cashier and waiter responsibilities, demonstrating adaptability and versatility.
- Delivered prompt and friendly service, accurately taking orders and ensuring dietary needs were met.
- Effectively managed multiple tables during busy periods, prioritizing tasks to ensure smooth service.
- Maintained a clean and organized work area, contributing to the overall ambiance of the establishment.
Education
Bachelor of Political Science -
York University
Toronto, ON2027
High School Diploma -
Don Mills Collegiate Institute
North York, ON06.2023
Skills
- Strong written and verbal communication skills
- Customer service
- Cash register operations
- Security monitoring
- Honest and dependable
- Problem-solving
- Employee training
- Policies and Procedures
- Responsible and reliable
- Critical thinking
- Team collaboration
- Detailed-oriented
Languages
English
Turkish
Certification
Smart Serve
Timeline
Food Runner-Waiter
Mangal Kebab House
04.2023 - 08.2023
Waiter
Ocakbaşı Restaurant
01.2021 - 07.2021
Bachelor of Political Science -
York University
High School Diploma -
Don Mills Collegiate Institute
Smart Serve
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