KEREEN SWIMMER
Shediac,NB
Summary
A client-centered Office Administration professional with excellent customer service, organizational and communication skills. Motivated to maintain a well-organized, systematic, and friendly office environment to increase customer and staff satisfaction.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
TD Canada Trust
Dieppe, New Brunswick
09.2024 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Answered customer telephone calls promptly to avoid on-hold wait times
- Answered constant flow of customer calls with minimal wait times
- Offered advice and assistance to customers, paying attention to special needs or wants
- Responded to customer requests for products, services and company information
- Recommended products to customers, thoroughly explaining details
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
Customer Service Consultant
Rogers
Toronto, Canada
09.2021 - 08.2023
- Engaged with customers to identify needs and provide feedback on products and services
- Effectively multitasked different jobs while simultaneously addressing customers' telephone needs
- Troubleshoot customer service issues with methodical approach, eliminating impossible quickly and focused on implementing relevant, actionable solutions
- Employed sales practices to cultivate strong customer service relations
- Maintained customer satisfaction with forward-thinking strategies, focused on addressing customer needs
- Answered customers’ calls promptly to avoid on-hold wait times and prevent disgruntled customers
Office Administration Assistant
March of Dimes Canada
East York, Canada
01.2021 - 04.2021
- Company Overview: (Work Experience)
- Provided front desk/reception duties and customer service to all clients, visitors, and employees
- Interacted with clients via phone, email, or in-person to provide information about company services
- Managed and maintained confidential client information in organization’s database
- Completed clerical tasks such as data entry for processing and management
- Delivered clerical support by handling a range of routine and special requirements
- Create company’s virtual tool kit taking meeting minutes and create databases in excel
- (Work Experience)
Guest Experience Consultant
Recipe Unlimited Corporation
Scarborough, Canada
11.2019 - 09.2020
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Carried out day-day-day duties accurately and efficiently to increase productivity
- Demonstrated respect, friendliness, and willingness to help guests while providing customer service
- Offered friendly and efficient service to customers, handled challenging situations with ease
- Developed and maintained courteous and effective working relationships
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Served customers and followed outlined steps of service while taking orders
Education
Office Administration - Executive
Centennial College
Scarborough, ON04-2021
Skills
- Customer Service
- Data Entry
- Minute-Taking
- Transcriptions
- Accounting
- QuickBooks
- Microsoft Office Suite
- Internet Applications
- Time Management
- Organizational Skills
- Interpersonal Skills
- Multi-tasking
- Prioritization
- Professional telephone demeanor
- Product and service solutions
- Opening and closing accounts
- Call center procedures
- Credit card payment processing
- Tracking complaints
- Typing proficiency
Languages
English
Professional
Timeline
Customer Service Representative
TD Canada Trust
09.2024 - Current
Customer Service Consultant
Rogers
09.2021 - 08.2023
Office Administration Assistant
March of Dimes Canada
01.2021 - 04.2021
Guest Experience Consultant
Recipe Unlimited Corporation
11.2019 - 09.2020
Office Administration - Executive
Centennial College
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