Kerby Beaubrun

1. Account Management (ITAM):

• On-premises AD DS, Azure AD and Microsoft 365 Admin Center:

- Manage end user network accounts: create, modify, delete, and maintain.

- Handle Distribution lists, Generic accounts, and Guest accounts for External Users.

- Monitor and troubleshoot Microsoft License subscriptions; liaise with Microsoft support.

- Maintain Guest Accounts for GC Wi-Fi.

- Create and manage Global Security and Distribution groups for Standard and ADM accounts.

- Configure and troubleshoot Microsoft Teams; address user issues, monitor and optimize performance, set up user accounts and permissions.

• On Exchange Admin Center: managing accounts, Distribution lists, and Shared mailboxes; handle email and Outlook-related issues.
• GEDS: manage, create, edit move: user, Organization, role, and title, etc.

2. Assyst Management: Handle all user issues and requests on Assyst; Evaluate and resolve ticket escalations; Collaborate with cross-functional teams to troubleshoot and resolve complex technical issues; Communicate incidents, or changes to end users when required; Provided support to end-users in troubleshooting application issues.

3. Network and Application Notices: Analyze and respond to both planned and unplanned network or application notices.

4. Hardware & Software Lifecycle and Purchasing: Manage hardware and software lifecycle processes; Oversee purchasing of IT equipment and software.

5. Software License Management: Manage assigned and unassigned software licenses.

6. Software Requests Evaluation: Evaluate current and new software requests.

7. Support and Guidance: Provide guidance and support to team members; Assist in problem-solving, offer technical advice, and help resolve technical challenges during project implementation.

8. Project Work: Work on additional projects as requested.

9. Professional Development: Actively participate in ongoing professional development to stay updated on IT best practices.

Tacks performed

• Managed user profiles, security access and shared file structures Using AD online or AD standard
• Managed User email account Using MS-Exchange
• Deploying custom Software packages or application through SCCM Management tools
• Using SCCM, deploy MS Security Patches on a monthly basis to help ensure a secure IT environment by addressing known vulnerabilities. Based on business needs, test and deploy patches.
• Deployed and apply TSB standard OS Image, migrate user to M365
• Apply Specific Policy to deploy OneDrive to user workstation - Using collection on SCCM or Group policy management
• Working on Active Directory. (Providing admin access, adding in group etc.)
• Set up, manage, and maintain network devices (on-premises and cloud servers, switches, SAN).
• Manage Asset renewal
• Evaluate new (non-standard) software requested by users (investigators and engineers)
• Created and updated technical documentation for network installations, printers, software deployment and changes to existing installations.

Tacks performed:

• Azure Storage Account Management Using Azure Portal
• Managed user profiles (Creation), security access and shared file structures Using Azure Portal
• Managed B2B Account
• Manage Backup Vault for all Azure Storage Account using Azure Portal
• Run scripts to apply Policy by archiving Cold Storage account
• Managed and configure VM’s
• Assisted, troubleshoot and resolve Azure Storage account issues
• Assisted user by installing Azure Storage account Explorer
• Escalated unresolved issue (STG Account) to Microsoft
• Generate reports on demand (by editing or create new script)

Tasks performed:

• Responsible for maintenance and updating of TSB’s website
• Created layout/user interfaces by using standard HTML/CSS
• Integrating data from various back-end services and databases
• Coded investigation report, deployment, News, annual release, Statistics
• Released investigation report, deployment, News, annual release, Statistics
• Cooperate with web designers to match visual design intent

Tacks performed:

• Provided onsite technical support after project implementation and recommended product changes and upgrades to product managers
• Implemented system security and data assurance software
• Computer imaging- Deployment of new software and hardware
• Installed and configured new or upgraded PC workstations and laptops
• Managed user profiles, security access and shared file structures
• Assisted customers with various types of technical issues via email, live chat and telephone
• Updated software versions with patches and new installations.

Tacks performed:

• Assisted with post–implementation troubleshooting of new applications and application upgrades
• Consulted with users and evaluate requirements
• Deployed and apply TSB standard O/S image
• Advised and assisted users in all requirements of their daily tasks
• Managed prod servers based on ESXi – Install and configure, Swap, or replace old Prod servers on the Rack –
• Managed host in vCenter – configure hosts and VM's network – Add and configure SAN's
• Install, configure, and maintain network components (Switches Server, SAN)
• Analyzed and documented network problems and resolutions for future reference
• Created and updated technical documentation for network installations and changes to existing installations
• Informed about issue resolution progress and provided updated and estimated times of resolution.

Tacks performed

• Troubleshooted desktop client IT issues on a daily basis, providing support to multiple departments across various office locations
• Kept customers informed about issue resolution progress and provided updated estimated times of resolution on an ongoing basis
• Provided on–site technical support after project implementation
• Managed user profiles, security access and shared file structures
• Assisted customers with various types of technical issues via email, live chat and telephone
• Responded to 30 individual tickets every week to provide end–user support on systems and software