KERAN JAIN
Toronto,ON
Summary
Detail-oriented, customer-focused retail professional with a proven track record of increasing sales and delivering exceptional customer service. Strong communication skills and ability to work effectively in fast-paced environments. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
Fraud Analyst
Bank Of Montreal
05.2023 - Current
- Conduct financial crime investigations, assess and report suspicious activities to mitigate risks.
- Adhere to standard operating procedures for evaluating, documenting, and managing potential threats.
- Offer subject matter expertise, ensuring compliance with criminal risk frameworks.
- Stay updated on financial crimes risk trends and regulations, monitoring and analyzing information for evidence collection.
- Document actions, contribute to process improvements, and execute routine tasks within service level agreements to ensure effective incident resolution and prevention.
Customer Service Representative/Cashier
TIM HORTONS
10.2019 - 07.2021
- Greet customers, take orders accurately, and provide excellent customer service
- Prepare and serve food and beverages, adhering to food safety and sanitation standards
- Operate cash registers, process payments, and assist with drive-thru orders
- Maintain a clean and organized workspace, restocking supplies as needed
- Collaborate with team members to ensure smooth operations and adherence to company policies.
Retail Sales Representative
ROGERS COMMUNICATIONS INC
08.2019 - 02.2020
- Boosted customer satisfaction by providing exceptional product knowledge and personalized recommendations.
- Developed strong rapport with customers, resulting in repeat business and positive word-of-mouth referrals.
- Collaborated with team members to achieve collective sales goals and deliver outstanding customer service experiences.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Expanded customer base through networking and relationship building.
Customer Service Representative
Global Sightseeing Ltd.
05.2018 - 07.2019
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Increased customer satisfaction by efficiently managing reservation inquiries and bookings.
- Negotiated competitive rates for clients, securing cost-effective contracts and maximizing profits.
Education
Bachelor of Commerce -
GUJARAT UNIVERSITY
Postgraduate Diploma - Business
SENECA COLLEGE OF APPLIED ARTS AND TECHNOLOGY
High School Diploma -
Flair College of Management And Technology
Concord, ON L4K 1X212.2024
Skills
- Customer Service
- Effective Communication
- Proficient in MS Office
- Call Center Experience
- Customer Engagement
- POS System Operation
Timeline
Fraud Analyst
Bank Of Montreal
05.2023 - Current
Customer Service Representative/Cashier
TIM HORTONS
10.2019 - 07.2021
Retail Sales Representative
ROGERS COMMUNICATIONS INC
08.2019 - 02.2020
Customer Service Representative
Global Sightseeing Ltd.
05.2018 - 07.2019
Bachelor of Commerce -
GUJARAT UNIVERSITY
Postgraduate Diploma - Business
SENECA COLLEGE OF APPLIED ARTS AND TECHNOLOGY
High School Diploma -
Flair College of Management And Technology
Similar Profiles
JOSEPH SILIEZARJOSEPH SILIEZAR
Bank Teller at BANK OF MONTREALBank Teller at BANK OF MONTREAL
PHILIP OSINEYEPHILIP OSINEYE
Assistant Branch Manager at Bank of MontrealAssistant Branch Manager at Bank of Montreal
Alesha ColacoAlesha Colaco
Marketing Manager, Branch Experience Marketing at Bank of MontrealMarketing Manager, Branch Experience Marketing at Bank of Montreal
Richard CharlesRichard Charles
Personal Banker at Bank of MontrealPersonal Banker at Bank of Montreal
Sinthuja VijayarajSinthuja Vijayaraj
Intern Waitress at Cibo Wine BarIntern Waitress at Cibo Wine Bar