Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certification
Websites
Timeline
Generic

Kephina Dupuy

Anjou,QC

Summary

My objective is to obtain a responsible and challenging position with a progressive company where my talent and ability will have valuable application and opportunity for advancement. I am a university graduate with a bachelor's degree in communications and a minor in social services. My ultimate dream is to pursue a meaningful career in communications, in an environment where I can flourish and grow. I have great communication skills and I am also a responsible team member and leader, who enjoys working with others in hopes of progressing. In addition, a versatile person who knows how to work under pressure. I am an energetic person who's always willing to learn more.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Communication Agent-Coordinator Assistant

AQDR Pointe-de-l'Ile
Montreal, QC
05.2023 - Current
  • Developed communications plans for upcoming projects.
  • Managed the association's social media accounts, including Facebook.
  • Wrote content for website updates, newsletters and journals.
  • Assisted in creating presentations for internal meetings.
  • Designed visuals for a variety of communication pieces using Canva.
  • Maintained an up-to-date database of media contacts.
  • Assisted Coordinator with daily administrative tasks.

Consumer Support Specialist

Canada Post (Nordia)
Gatineau, QC
03.2023 - 05.2024
  • Provided customer support to consumers via phone.
  • Demonstrated excellent problem-solving skills by resolving consumer inquiries in a timely manner.
  • Investigated escalated cases and provided solutions to difficult customer service issues.
  • Assisted customers with product information and status updates.

Digital Support-Help Desk

TD Wealth Bank
Ottawa, ON
08.2021 - 03.2023
  • Promoted high customer satisfaction by resolving problems with their TD Direct Investing account (stock account)
  • Provided customers with a knowledgeable and friendly service.
  • Developed and implemented sales strategies that resulted in increased revenue.

Census Agent

Statistics Canada
Ottawa, ON
04.2021 - 08.2021
  • Responded to phone calls and answered clients questions about the census form.
  • Assisted clients in completing their 2021 census form.
  • Helped the experience coding team by correcting invalid forms (by doing basic coding)

Intern

Council on Aging of Ottawa
Ottawa, ON
01.2021 - 04.2021
  • Developed a list of residence for elderly people in the city of Ottawa
  • Developed a list of services missing from residences in the city of Ottawa.
  • Created an international webinar for the Council and other councils in the world.
  • Reached out to over 50 elderly people by calling them and help create activities in their area, related to their needs.

Cashier-Customer Services

Mastermind Toys
Ottawa, ON
08.2018 - 04.2021
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or debit.
  • Answered phone calls to assist customers with questions and orders.
  • Stocked shelves with merchandise when needed.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.

Cashier-Customer Service

UOTTAWA Campus Store
Ottawa, ON
08.2019 - 02.2020
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or debit.
  • Issued receipts, refunds, credits, change or exchange in accordance with store policies.
  • Counted money in cash drawer at the beginning and end of every shift to ensure that amounts were correct and have sufficient change.
  • Stocked shelves with merchandise when needed.

Cashier-Receptionist-Assistant

Addiction Salon
Ottawa, ON
06.2017 - 02.2018
  • Greeted customers and provided them with assistance, answered any questions they had about the salon's products or services.
  • Scheduled appointments for clients.
  • Answered incoming calls and took messages.

Monitor Assistant

St-Justin Camp
Montreal, QC
06.2016 - 08.2016
  • Coordinate daily activities and supervised kids to ensure safety.

Education

Bachelor of Arts - Communication

University of Ottawa
Ottawa, ON
12-2022

High School Diploma -

École Secondaire Publique Gisèle-Lalonde
Orléans, ON
06-2018

High School Diploma -

College Mont-Royal
Montreal, QC
06-2016

Skills

  • Fluent in french and english
  • Excellent communication skills
  • Organized, reliable and responsible
  • Eager to learn and constantly striving to improve

Accomplishments

Gisèleism included AED
  • Certificate (FIIT formation)
  • SIMDUT 88 (Health / Security)
  • Bilinguisme Certificate
  • University diploma

    • Languages

    English
    Native/ Bilingual
    French
    Native/ Bilingual

    Certification

    • Driver's License (5)

    Websites

    Timeline

    Communication Agent-Coordinator Assistant

    AQDR Pointe-de-l'Ile
    05.2023 - Current

    Consumer Support Specialist

    Canada Post (Nordia)
    03.2023 - 05.2024

    Digital Support-Help Desk

    TD Wealth Bank
    08.2021 - 03.2023

    Census Agent

    Statistics Canada
    04.2021 - 08.2021

    Intern

    Council on Aging of Ottawa
    01.2021 - 04.2021

    Cashier-Customer Service

    UOTTAWA Campus Store
    08.2019 - 02.2020

    Cashier-Customer Services

    Mastermind Toys
    08.2018 - 04.2021

    Cashier-Receptionist-Assistant

    Addiction Salon
    06.2017 - 02.2018

    Monitor Assistant

    St-Justin Camp
    06.2016 - 08.2016

    Bachelor of Arts - Communication

    University of Ottawa

    High School Diploma -

    École Secondaire Publique Gisèle-Lalonde

    High School Diploma -

    College Mont-Royal

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