KEONNA WILLIAMS
Carmichael
Summary
Sneaker-focused retail associate with experience at Journeys and Underground Shoes. Strong in customer engagement, upselling, merchandising, and fast-paced sales environments.
Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.
Engaging Sales Associate committed to providing outstanding customer service and maximizing sales. Focused on team support and customer relationship building. Persuasive and friendly individual poised to consistently exceed performance standards and sales targets.
Energetic Sales Associate dedicated to driving customer satisfaction and increasing sales. Positive and respectful contributor talented in filling, facing and organizing products to maintain department standards. Hardworking and punctual individual recognized for consistently receiving high ratings on customer feedback surveys.
Overview
1
1
year of post-secondary education
Work History
Sales Associate-MIT
Journeys
Durham
- Assisted customers with shoe selection, sizing, and styling
- Drove add-on sales using product knowledge
- Maintained shoe walls, displays, and stockroom
- Processed POS transactions and supported peak hours
- Processed transactions accurately using point-of-sale systems.
- Educated customers about product features and promotions.
- Collaborated with team members to restock inventory efficiently.
- Handled customer inquiries and resolved issues promptly.
- Participated in team meetings to discuss sales strategies and goals.
- Implemented visual merchandising techniques to enhance product presentation.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Built and maintained relationships with peers and upper management to drive team success.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Conducted inventories on a regular basis to track stock levels.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Placed special orders or called other stores to find desired items.
- Maintained records related to sales for store management.
Sales Associate
Underground Shoes
Durham
- Provided customer-focused sales support
- Educated customers on brands, fit, and comfort
- Maintained visual standards and restocked merchandise
- Processed sales transactions accurately using point-of-sale systems.
- Provided exceptional customer service by addressing inquiries and resolving issues.
- Collaborated with team members to create a positive shopping experience.
- Educated customers on product features, benefits, and care instructions.
- Contributed to store cleanliness and organization to enhance the shopping environment.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Answered incoming telephone calls to provide store, products and services information.
Education
Associate of Arts - Apparel Design
Sacramento City College
Sacramento 08.2025 - 01.2026
Associate in Communication Studies - Communications
Sacramento City College
Sacramento, CA 08.2025 - 01.2026
Skills
- Point of Sales
- Customer Engagement
- Upselling
- POS & Cash Handling
- Merchandising
- Inventory Support
- Promotions
- Teamwork
- Customer service
- Effective communication
- Sales support
- Team collaboration
- Inventory management
- Problem solving
- Fashion knowledge
- Cash register operation
- Product sales
- Listening skills
- Verbal and written communication
- Brand promotion
- Reliable and punctual
- Cash handling
- Outgoing personality
- Business development
- Service oriented
- Client service
- Relationship selling
- CRM software proficiency
- Cash handling accuracy
- Complex Problem-solving
- Reading comprehension skills
- Store opening and closing
Availability
Mornings, afternoons, Weekends, and Holidays
Timeline
Associate of Arts - Apparel Design
Sacramento City College
08.2025 - 01.2026
Associate in Communication Studies - Communications
Sacramento City College
08.2025 - 01.2026
Sales Associate
Underground Shoes
Sales Associate-MIT
Journeys