Keoni Cabrera
Oceanside,CA
Summary
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction. Assisting customers to fulfill their expectations and exceed customer satisfaction.
Overview
7
7
years of professional experience
Work History
Service Technician II
Vortex Industries, LLC
04.2023 - Current
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Collaborated with team members to complete complex installations, ensuring seamless integration of new systems.
- Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.
- Delivered comprehensive service reports to clients, detailing maintenance work performed and recommendations for future care.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
- Worked with diverse types of weather and ground conditions.
Store Manager
AutoZone
06.2018 - 04.2023
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Bolstered sales and inventory management by effectively controlling daily parts program activities.
- Trained team members in successful strategies to meet operational and sales targets.
- Analyzed sales trends to follow demands of customers and in-shop needs.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Stocker
Stater Bros
10.2017 - 06.2018
- Helped customers locate desired items, stocked and transported products throughout the store. Took inventory management, ordering supplies and products to keep consistent flow of sales.
Education
High School Diploma -
Rancho Buena Vista High School
Vista, CA06.2017
Skills
- Customer Service
- Staff Training and Development
- Time Management
- Problem Solving
- Decision Making
Timeline
Service Technician II
Vortex Industries, LLC
04.2023 - Current
Store Manager
AutoZone
06.2018 - 04.2023
Stocker
Stater Bros
10.2017 - 06.2018
High School Diploma -
Rancho Buena Vista High School
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