Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Keon Brade

Brampton,ON

Summary

I am a dedicated and proficient individual with a proven track record in delivering exceptional customer service and fostering teamwork. As the host of a podcast focused on mental health & the daily situations we as humans go through, I utilize my communication skills to provide better experiences with customers and colleagues alike. I excel in collaborative environments, where I actively contribute ideas and encourage team cooperativeness to achieve common goals. My commitment to empathy and problem-solving drives me to create positive experiences for clients and my working environment. Eager to use and excel my skills to the max in a role that values individuals with passion, teamwork and community impact.

Overview

3
3
years of professional experience

Work History

Concierge

Mayfield Ford Lincoln
06.2024 - Current
  • Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
  • Improved overall guest satisfaction by consistently exceeding expectations in all aspects of concierge services.
  • Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
  • Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
  • Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
  • Provided exceptional customer service, resolving complaints diplomatically and efficiently.
  • Streamlined appointment scheduling for improved efficiency and increased daily appointments.

Valet Supervisor

Audi Queensway
03.2023 - 03.2024
  • Trained new employees in valet procedures, ensuring consistent quality and efficiency across the team.
  • Scheduled staff shifts, balancing workload distribution while minimizing labor costs.
  • Resolved guest inquiries, providing exceptional service while upholding company standards.
  • Collaborated with other departments to create a seamless guest experience from arrival to departure.
  • Delivered guest vehicles smoothly and met diverse needs of valet customers.
  • Provided punctual, polite valet services to uphold professional standards.
  • Drove varied vehicles, including luxury and sports models, safely and legally.
  • Inspected vehicles to verify condition ahead of customer returns.
  • Resolved customer complaints through calm, constructive communication.
  • Built positive customer rapport for courteous, friendly and professional service.

Wash Bay Attendant

Classic Honda
10.2022 - 02.2023
  • Communicated effectively with customers to understand their specific needs or preferences prior to initiating vehicle cleaning processes.
  • Paid attention to detail while completing assignments.
  • Cleaned and polished vehicle interiors and exteriors to high standards.

Host

The Keg Steakhouse + Bar
09.2021 - 10.2022
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Contributed to team success through effective communication and cooperation with coworkers and management.

Park Services Attendant

Wet N Wild
06.2021 - 09.2021
  • Educated visitors on park rules and regulations, promoting adherence to preserve natural resources.
  • Improved park cleanliness by regularly patrolling park areas and picking up litter.
  • Provided excellent customer service, addressing visitor inquiries and concerns with professionalism and empathy.
  • Managed inventory levels of supplies used in daily operations to minimize downtime due to shortages.

Education

Hospitality

Humber College
Toronto, None
06-2027

High School Diploma -

Brampton Centennial
Brampton, ON
06-2021

Skills

  • Customer Service
  • Highly Adaptable
  • Strong Work Ethic
  • Effective problem solving
  • Telephone Etiquette
  • Guest Services
  • Hospitality
  • Guest experiences
  • Event Planning
  • Team Supervision
  • Reservations Management
  • Quality Assurance
  • Guest accommodations
  • Tech-savvy abilities
  • Transportation Coordination
  • Travel Coordination

Languages

English
Native or Bilingual
French
Limited Working

Timeline

Concierge

Mayfield Ford Lincoln
06.2024 - Current

Valet Supervisor

Audi Queensway
03.2023 - 03.2024

Wash Bay Attendant

Classic Honda
10.2022 - 02.2023

Host

The Keg Steakhouse + Bar
09.2021 - 10.2022

Park Services Attendant

Wet N Wild
06.2021 - 09.2021

Hospitality

Humber College

High School Diploma -

Brampton Centennial

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Keon Brade