Summary
Overview
Work History
Education
Skills
Timeline
Generic

Keolani Emalata Fineanganofo

Jurupa Valley

Summary

Dynamic customer service professional with experience at Ontario Airport Service, adept at problem resolution and relationship building. Proven ability to enhance customer satisfaction through active listening and critical thinking. Recognized for efficiently managing inquiries and fostering positive client relations, contributing to improved service operations and customer retention.

Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Ontario Airport Service
05.2025 - Current
  • Assisted customers with inquiries, providing accurate information and solutions to enhance satisfaction.
  • Resolved customer complaints efficiently, ensuring a positive experience and building rapport.
  • Processed transactions using point-of-sale systems, maintaining accuracy in cash handling.
  • Collaborated with team members to streamline service operations and improve response times.
  • Maintained cleanliness and organization of service areas to meet operational standards and enhance customer comfort.
  • Monitored customer feedback to identify areas for service improvement and address concerns proactively.

Nurse Assistant Intern

Haven Home Health and Hospice
08.2024 - 04.2025
  • Assisted nursing staff with patient care, ensuring comfort and safety during daily activities.
  • Monitored vital signs, documenting changes in patient conditions for timely interventions.
  • Supported patients with mobility, promoting independence through safe transfer techniques.
  • Maintained cleanliness and organization of patient areas, adhering to infection control protocols.
  • Contributed to a reduction in hospital-acquired infections by following strict infection control protocols.

File Clerk

Super Care Health
06.2024 - 08.2024
  • Organized and maintained physical and electronic filing systems for efficient document retrieval
  • Processed incoming documents, ensuring accurate labeling and categorization
  • Assisted in data entry tasks, enhancing database accuracy and integrity
  • Supported team by preparing files for audits and compliance checks
  • Implemented best practices for file management to improve workplace efficiency

Phone Agent

Hawaiian Airlines
07.2023 - 09.2023
  • Responded to customer inquiries efficiently, enhancing overall satisfaction and retention.
  • Managed call routing using CRM systems, ensuring timely responses to service requests.
  • Documented customer interactions accurately, supporting team knowledge sharing and process improvement.
  • Assisted in resolving escalated issues, demonstrating strong problem-solving skills and adaptability.
  • Conducted follow-up calls to ensure resolution of customer concerns, fostering positive relationships.

Education

High School Diploma -

COLONY HIGH SCHOOL
Ontario, CA

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Relationship building
  • Call center experience
  • Client relations

Timeline

Customer Service Representative

Ontario Airport Service
05.2025 - Current

Nurse Assistant Intern

Haven Home Health and Hospice
08.2024 - 04.2025

File Clerk

Super Care Health
06.2024 - 08.2024

Phone Agent

Hawaiian Airlines
07.2023 - 09.2023

High School Diploma -

COLONY HIGH SCHOOL

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Keolani Emalata Fineanganofo