Khawla Oumbarek
Irving,Texas
Summary
Detail-oriented supply chain professional with exceptional communication and task management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
13
13
years of professional experience
Work History
Assistant - Technical Department
VITOGAZ Maroc
2013.02 - 2024.06
- Received and analyzed customer inquiries for maintenance. Presented company services and pricing based on the needs of the prospective customers.
- Ensured appropriate booking of the customer requests upon order receipt. Reviewed equipment inventory to facilitate timely execution of orders.
- Managed filing of administrative files and updated databases. Managed maintenance schedules and reports.
- Tracked and updated key performance indicators for the department.
- Handled customers complaints and greivances. Liaised internally with stakeholders to resolve customer complaints in a timely manner.
- Prepared departmental purchase orders and arranged receipt post fulfillment of order.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in a fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions and recommend decisions.
Dispatcher
VITOGAZ Maroc
2013.02 - 2024.06
- Optimized deliveries by effectively coordinating with service technicians and drivers and management of the driver route sheets.
- Supervised technicians' work load and ensured adherence to health and safety standards.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
Intern
ONCF Railways
2012.04 - 2012.05
Intern
Expert Eye Engineering
2012.10 - 2012.10
Intern
Engineering Expertise et Industrie
2011.01 - 2011.03
Education
Associate degree - Specialized Technician in Metal Construction Design Office
ISTA (Specialized Institute of Applied Technology)
Sale El-Jadida, Morocco01.2012
High School Diploma - Physics and Chemistry Sciences
Hassan II High School
Midelt, Morocco06.2010
Skills
- Office software: Outlook, Word, Excel, Access and PowerPoint
- Information systems: ERP (Microsoft Dynamics NAV), Sage 100 and 1000, Citrix (Corim)
- AutoCAD (Engineering drawing software)
Technical Skills:
Functional Skills:
- Service planning
- Regulatory Compliance
- Resource Coordination
- Customer Relationship Management
Languages
English
Native or Bilingual
French
Native or Bilingual
Arabic
Native or Bilingual
Timeline
Dispatcher
VITOGAZ Maroc
2013.02 - 2024.06
Assistant - Technical Department
VITOGAZ Maroc
2013.02 - 2024.06
Intern
Expert Eye Engineering
2012.10 - 2012.10
Intern
ONCF Railways
2012.04 - 2012.05
Intern
Engineering Expertise et Industrie
2011.01 - 2011.03
Associate degree - Specialized Technician in Metal Construction Design Office
ISTA (Specialized Institute of Applied Technology)
High School Diploma - Physics and Chemistry Sciences
Hassan II High School
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