Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Certification
Timeline
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Kenzo Nagata

Ottawa,ON

Summary

New graduate in Political Science at the University of Ottawa. A detail-oriented, organized and meticulous employee with excellent interpersonal and teamwork skills honed through experience as a facilitator.


A global citizen, Kenzo aims to hone his skills and expertise through new employment opportunities. Moreover, he is always looking into learning new languages, skills and mores in order to make a positive impact in the world.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Bilingual Technical Support Representative

Hp Inc
11.2023 - Current
  • Responsible for receiving inbound calls from B2B and B2C clients and resolving a diverse range of technical issues across multiple systems and applications for customers and end-users across North America.
  • Assisted clients in troubleshooting and identifying issues and explained solutions to restore service and functionality of products.
  • Developed strong relationships with customers through regular communication channels such as phone calls, emails, and chat support systems.
  • Educated clients on product features and functionalities, enhancing their understanding of the technology and promoting self-sufficiency.
  • Maintained up-to-date knowledge of HP products and services and researched resolution tactics to address customer concerns.

Deli Clerk

Mercato Zacconi
09.2022 - 07.2023
  • Inspected the validity, packaging, and general conditions of goods, ensuring the quality of goods available in stock and identifying inventory needs.
  • Maintained a safe working environment by adhering to food safety guidelines and ensuring health and safety standards.
  • Ensured optimal product quality with regular temperature checks on refrigeration units and promptly reporting any issues.
  • Assisted in training new employees on proper deli procedures, ensuring consistent customer service across the team.
  • Prepared and submitted deli sales reports to highlight popular and fast-selling items and identify buying patterns.

Crew Member

Wendy's
08.2022 - 09.2022
  • Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
  • Supported the crew in carrying out various tasks according to demand, ensuring agility and efficiency.
  • Prepared products following restaurant, health, and safety standards and procedures.

Administrative Assistant

Logon Engenharia E Gerenciamento Ltda
01.2022 - 08.2022
  • Corresponded with team members and drafted summaries of meetings to ensure that members were kept informed on projects.
  • Transcribed and organized information to assist in preparing speeches and presentations.
  • Administered complaints, processed invoices and prepared monthly reports, including monthly budgets, debts and estimate price quotations.
  • Established administrative work procedures to track staff's daily tasks, including monitoring the use of personal protective equipment.

Education

Honours Bachelor of Social Sciences - Political Science

University of Ottawa
Ottawa, ON
05.2023

Skills

  • Analysis and Synthesis of texts
  • Call Center Operations
  • Excellent communicability and interpersonal skills
  • Attention to Detail
  • Hard-working and organized
  • Microsoft Office
  • Excel intermediate
  • Able to interact with people from different cultures and backgrounds
  • Multilingual

Languages

English
Native or Bilingual
French
Native or Bilingual
Spanish
Full Professional
Portuguese
Native or Bilingual
Italian
Professional Working

Accomplishments

    Ontario Scholar | Mérite scolaire de l'Ontario

    Scholarship of Excellence | Excellence Académique

Certification

Bilingual Certificate | Certificat de bilinguisme

Conseil des écoles publiques de l'Est de l'Ontario (CEPEO)

Timeline

Bilingual Technical Support Representative

Hp Inc
11.2023 - Current

Deli Clerk

Mercato Zacconi
09.2022 - 07.2023

Crew Member

Wendy's
08.2022 - 09.2022

Administrative Assistant

Logon Engenharia E Gerenciamento Ltda
01.2022 - 08.2022

Honours Bachelor of Social Sciences - Political Science

University of Ottawa

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Kenzo Nagata