Summary
Overview
Work History
Education
Skills
Additional Information
Phone
Timeline
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KENZIE MCCLELLAND

La Quinta

Summary

Dedicated Front Desk Receptionist with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Extremely punctual with exemplary multitasking skills and is always willing to go the extra mile to assist others with solving problems.

Overview

7
7
years of professional experience

Work History

Front Desk Receptionist

Ocean Palms Beach Resort - California
12.2022 - 11.2024
  • Problem resolution to maintain customer satisfaction.
  • Collected room deposits, fees, and payments.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Extreme efficiency in completing data entry and filing to keep records updated for easy retrieval.
  • Operated multi-line telephone system to answer and direct high volume of calls.

Office Assistant

City Of Carlsbad - Official
01.2019 - 12.2020
  • Sales techniques
  • Served as central point of contact for all outside vendors needing to gain access to building
  • Trained new team members in cash register operation, stock procedures and customer service
  • Assisted coworkers with completing end-of-day counts and securing funds to prevent loss or theft
  • Provided property details to patrons, including dining areas, available rentals, splash pad, and parking structure

Front Desk Receptionist

California Water Sports
04.2018 - 12.2018
  • Educated patrons on entertainment and dining in nearby areas, boosting local tourism
  • Received all incoming calls and coordinated with staff to fulfill requests and resolve issues
  • Helped customers find specific products, answering questions and offering advice
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers
  • Trained new team members
  • Assisted customers during selection process and helped choose best option to suit their needs

Education

High School Diploma -

Carlsbad High School
Carlsbad, CA
06-2015

Skills

  • Customer service
  • Flexibility
  • Computer systems
  • Point of Sale (POS) system operations
  • Telephone etiquette
  • Scheduling appointments
  • Check-in management
  • Time management

Additional Information

Can communicate in American Sign Language

Phone

cell, 760-509-6045

Timeline

Front Desk Receptionist

Ocean Palms Beach Resort - California
12.2022 - 11.2024

Office Assistant

City Of Carlsbad - Official
01.2019 - 12.2020

Front Desk Receptionist

California Water Sports
04.2018 - 12.2018

High School Diploma -

Carlsbad High School

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KENZIE MCCLELLAND