Kenza Ounouk
Montreal,QC
Summary
Experienced tax professional with a proven track record of advising high-revenue clients, including businesses with $30M+ in annual turnover. Skilled in providing tailored tax solutions, resolving disputes, and ensuring compliance with complex tax regulations. Known for exceptional customer service, fostering trust and loyalty through proactive communication, problem-solving, and attention to detail. Adept at streamlining processes, managing financial records, and delivering outstanding results in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Tax Advisor
Richter LLP
09.2024 - Current
- Prepared and filed monthly GST/HST returns for diverse clients, ensuring accuracy and compliance with federal and provincial regulations.
- Provided tax advisory services to high-revenue businesses with annual turnovers of $30 million and above, delivering tailored strategies to optimize tax positions and ensure compliance with complex regulations.
- Supported businesses seeking to increase productivity by identifying and securing optimal grants, subsidies, and tax credits to align with their growth and investment goals.
- Prepared tests of reasonability for clients, ensuring accurate assessment of financial data and compliance with regulatory standards.
- Prepared detailed consumption tax audit files for Revenu Québec and Revenue Canada, ensuring accuracy and completeness of documentation.
- Researched tax implications for various deductions and credits to optimize client tax positions.
- Managed US consumption tax filings for cross-border clients, ensuring compliance with state-specific requirements and regulations.
- Developed strong client relationships, fostering trust and loyalty through exceptional service delivery.
Tax Administrator
Baker Tilly
10.2023 - 09.2024
- Assisted clients in resolving tax disputes, negotiating settlements, and navigating complex regulatory requirements.
- Reviewed and processed tax returns filed by individuals, businesses, and entities, verifying accuracy, calculating tax liabilities or refunds, and issuing notices or refunds accordingly.
- Assisted in testing various tax documents, ensuring accuracy in reporting to clients and to CRA/Revenue Québec.
- Assisted over 15 clients daily in resolving tax disputes, negotiating settlements, and navigating complex regulatory requirements.
- Provided expert guidance and assistance to taxpayers regarding their tax obligations, rights, and benefits, resolving inquiries and facilitating compliance with tax laws.
- Ensured timely remittance of federal and provincial account penalties and charges.
Administrative Assistant
CWB Wealth Management
02.2023 - 10.2023
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Implemented new CRM system to track client interactions, improving response times and client satisfaction.
- Provided valuable administrative assistance, including data entry, file organization, and document preparation.
Costumer Service Representative
Akelius Real Estate
10.2021 - 01.2023
- Provided passionate and excellent customer service in 50+ interactions through phone & email per day, while championing the company's values.
- Maintained 91% customer satisfaction (10% higher than company average) while resolving customer inquiries, complaints, service requests and any reported incidents.
- De-escalated emotionally charged interactions, exuding calmness and critical thinking when handling frustrated clients or urgent situations, while simultaneously identifying and communicating the adequate resources and possibilities for each case. Analyzed and provided solutions to client problems in a friendly and proactive way.
- Diligently summarized and left detailed notes after each of my customer interactions including issue types, descriptions, actions taken and other valuable information to provide the team with as much context.
- Recorded financial transactions including purchases, rents, receipts, and payments in the general ledger.
Education
Diploma of College Studies - Finance & Commerce
La Cité Collegiale
Ottawa, ONSkills
- Tax compliance
- Time management
- Creative solutions
- Multitasking Abilities
- Problem-solving
- Bilingual
- Corporate tax strategy
- Tax planning
- Teamwork
Technical Skills
- Tax Prep and ProFile
- CCH iFirm Tax
- ERP
- CaseWare
- Adobe Acrobat Pro
- Microsoft Excel
- Microsoft Word
- Outlook
- Deltek
- Yardi
- Docusign
Languages
English
French
Arabic
Timeline
Tax Advisor
Richter LLP
09.2024 - Current
Tax Administrator
Baker Tilly
10.2023 - 09.2024
Administrative Assistant
CWB Wealth Management
02.2023 - 10.2023
Costumer Service Representative
Akelius Real Estate
10.2021 - 01.2023
Diploma of College Studies - Finance & Commerce
La Cité Collegiale
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