Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Kenza Ounouk

Montreal,QC

Summary

Dynamic and results-driven professional with 4+ years of extensive experience in client interaction, tax administration, and accounting. Recognized for exceptional communication skills and adept problem-solving abilities, consistently exceeding expectations and fostering enduring client relationships. Enhancing adaptability and effectiveness in diverse environments. With a proven track record of driving impactful results through strategic thinking and collaboration. As a skilled bilingual communicator, I seek a challenging opportunity to leverage my diverse skill set and drive impactful results.

Overview

7
7
years of professional experience

Work History

Tax Administrator

Baker Tilly Canada
10.2023 - Current
  • Reviewing and processing tax returns filed by individuals, businesses, and entities, verifying accuracy, calculating tax liabilities or refunds, and issuing notices or refunds accordingly.
  • Assisting with testing various tax documents, ensuring accuracy in reporting to clients and to CRA/Revenue Quebec.
  • Reviewing established accounting systems and historical information to identify strengths and weaknesses of existing methods and controls.
  • Assisting 20+ clients daily in resolving tax disputes, negotiating settlements, and navigating complex regulatory requirements.
  • Providing expert guidance and assistance to taxpayers regarding their tax obligations, rights, and benefits, resolving inquiries and facilitating compliance with tax laws.
  • Ensuring that Federal and provincial account penalty charges and remittances of those penalties are made on a timely basis.
  • Supporting payroll staff on tax laws and issues as needed.
  • Offering solutions to a client's tax-related problems
  • Reviewing and updating client correspondence, ensuring clear communication of tax-related information and deadlines.

Administrative Assistant

Canadian Western Bank
03.2023 - 09.2023
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Utilized accounting software to record and track receivable transactions, proactively resolving discrepancies to maintain precise financial records.
  • Streamlined onboarding process for new clients by collecting and accurately entering essential documentation, enhancing efficiency and client satisfaction.
  • Provided valuable administrative assistance, including data entry, file organization, and document preparation, ensuring smooth operations.
  • Scheduled office meetings and client appointments for staff teams.
  • Created and maintained databases to track and record customer data.
  • Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.

Costumer Service Representative

Akelius Real Estate
10.2021 - 01.2023
  • Provided passionate and excellent customer service in 50+ interactions through phone & email per day, while championing the company's values.
    Maintained 91% customer satisfaction (10% higher than company average) while resolving customer inquiries, complaints, service requests and any reported incidents
  • De-escalated emotionally charged interactions, exuding calmness and critical thinking when handling frustrated clients or urgent situations, while simultaneously identifying and communicating the adequate resources and possibilities for each case.
    Analyzed and provided solutions to client problems in a friendly and proactive way.
  • Diligently summarized and left detailed notes after each of my customer interactions including issue types, descriptions, actions taken and other valuable information to provide the team with as much context as
  • Recorded financial transactions including purchases, sales, receipts, and payments in the general ledger.

Accountant Assistant

Metallica Store
01.2017 - 02.2021
  • Monitored status of accounts receivable and payable to facilitate prompt processing.
  • Answered 20+phone calls regarding financial matters such as payments due.
  • Communicated with suppliers to reconcile invoice payments.
  • Documented business expenses and sales.
  • Managed payroll processes, calculated employee wages, taxes, and benefits in accordance with company policies and legal requirements.
  • Collaborated with internal and external auditors, provided necessary documentation and support during audits to ensure transparency and accuracy.
  • Utilized accounting software and technology tools to streamline processes and enhance the accuracy of financial reporting and analysis.
  • Collaborated with accounting team members to complete projects efficiently and meet deadlines consistently.

Education

Finance& Commerce

La Cité Collégiale
Ottawa, ON
09.2023

Accounting And Finance

University of Economy
Rabat, Morocco
07.2019

Skills

  • Strong Communication Skills
  • Critical Thinking Capacity
  • Time Management Capabilities
  • Continuous Learning Attitude
  • Analytical mindset
  • Customer Service
  • Creative solutions
  • Bilingual
  • Multitasking
  • Administration

Languages

English
Native or Bilingual
French
Native or Bilingual
Arabic
Native or Bilingual

Timeline

Tax Administrator

Baker Tilly Canada
10.2023 - Current

Administrative Assistant

Canadian Western Bank
03.2023 - 09.2023

Costumer Service Representative

Akelius Real Estate
10.2021 - 01.2023

Accountant Assistant

Metallica Store
01.2017 - 02.2021

Finance& Commerce

La Cité Collégiale

Accounting And Finance

University of Economy

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Kenza Ounouk