Summary
Overview
Work History
Education
Skills
Skills And Abilities
Hobbies and Interests
Languages
Timeline
Generic

KENZA BENZEKRI

Gatineau,Québec

Summary

With two years of customer service experience, I've honed excellent communication and interpersonal skills. As a detail-oriented candidate, I possess strong organizational skills and the ability to handle multiple projects simultaneously with precision. I've served as a consultant to managers, supervisors, and trainers, effectively communicating psychological recommendations both orally and in writing, while adhering to legal, ethical, and professional guidelines in assessing job applicants. My expertise extends to delivering customer service and administrative excellence, including clerical support and public interaction. I excel in calendar management, scheduling, data entry, and database administration, ensuring smooth operations across all tasks.

Overview

5
5
years of professional experience

Work History

Administrative Coordinator

Doro Inc
01.2024 - Current


  • Evaluated risk factors for potential projects or initiatives, providing valuable input during decision-making processes.
  • Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.
  • Generated reports detailing findings and recommendations for live conferences.
  • Conducted research to determine current benchmark trends and audience preferences.
  • Collaborated with cross-functional teams for seamless document management and adherence to protocols.
  • Offered payroll-related subject matter expertise to management and employees to resolve payroll discrepancies.

Psychologist Assistant

Private clinic
07.2023 - 09.2023
  • Conducted initial client assessments.
  • Administered psychological tests.
  • Assisted in therapy sessions under the guidance of licensed professionals.
  • Played a crucial role in maintaining patient records.
  • Organized and facilitated educational workshops.
  • Implemented sound, peer-reviewed methodologies and interventions to foster psychological health.

Choreographer

Uottawa Dance Club
10.2022 - 03.2023


  • Assisted students in gaining self-esteem
  • Helped students manage stage performance stress.
  • Prepared student groups for competitions with routines, exercise regimens and instruction on specific techniques.
  • Adapted choreography as needed based on performer abilities or technical limitations of venues.

Call Center Executive

Leger Marketing
01.2021 - 07.2021
  • Explained survey objectives and procedures to interviewees.
  • Conducted phone interviews to assess candidates based in remote locations.
  • Facilitated cross-functional collaboration between marketing teams to ensure cohesive messaging across all communication channels while meeting project deadlines effectively.
  • Utilized specialized software to capture and process data.

Volunteer Social Worker

Bab Rayan Charity Association
06.2019 - 09.2019
  • Distributed food to impoverished communities
  • Engaged with local children, organizing playtime activities
  • Conducted workshops to teach essential skills to adults
  • Assisted in various administrative tasks to support the organization's mission.
  • Conducted home visits to assess living environment and facilitate access to necessary resources.

Education

B.A in psychology - B.A in Psychology

University of Ottawa
Ottawa, ON
12.2023

Skills

  • Schedule Coordination
  • Office Administration
  • Expense Tracking
  • Excel
  • Microsoft Office
  • Canvas
  • SPSS Proficiency
  • Customer Service
  • Critical Thinking
  • Organizational Skills

Skills And Abilities

Developed strong interpersonal skills through constant interaction with customers as a Customer Service Representative at the Nordstrom shop., Demonstrated effective communication in diverse group settings, working collaboratively with university teammates on research projects., Managed and resolved challenging customer interactions, maintaining a positive and helpful attitude in both Quebec and Ontario., Actively engaged in networking and relationship-building within the retail industry, fostering a collaborative work environment., Nurtured relationships with customers and colleagues to create a positive atmosphere and facilitate conflict resolution., Leveraged conflict resolution skills while working as a server and hostess, ensuring customer satisfaction and a welcoming ambiance., Demonstrated organizational and research skills through research projects, by effectively planning and executing tasks., Successfully gathered, analyzed, and presented research findings, showcasing attention to detail., Managed multitasking and balanced responsibilities efficiently while working in the service and retail industries, adapting to dynamic work environments in both Quebec and Ontario.

Hobbies and Interests

  • Reading
  • Traveling
  • Art
  • Documentaries

Languages

English
Native or Bilingual
French
Native or Bilingual
Arabic
Native or Bilingual

Timeline

Administrative Coordinator

Doro Inc
01.2024 - Current

Psychologist Assistant

Private clinic
07.2023 - 09.2023

Choreographer

Uottawa Dance Club
10.2022 - 03.2023

Call Center Executive

Leger Marketing
01.2021 - 07.2021

Volunteer Social Worker

Bab Rayan Charity Association
06.2019 - 09.2019

B.A in psychology - B.A in Psychology

University of Ottawa

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KENZA BENZEKRI