Kenyon Sinclair
Victoria,BC
Summary
Highly accomplished, 20+ year IT Technical Engineer specializing in enterprise-level System Administration and Infrastructure.
Overview
25
25
years of professional experience
Work History
Senior Technical Analyst
BC Ferries
Victoria, BC
06.2018 - Current
- Driving the stability, performance, and high availability of mission-critical server infrastructure across geographically dispersed datacenter, shore, and vessel locations.
- Providing senior technical guidance and governance.
- Supporting the successful implementation and functional testing of new Azure services, both SaaS, IaaS and PaaS ensuring seamless integration with existing on-premises infrastructure.
- Duties include server performance, vCenter and host maintenance, resource utilization, datastore capacity, and network connectivity management.
- Providing senior technical expertise in server administration, performance management, and virtual server technology, improving system reliability.
- Infrastructure project support and guidance.
- Maintaining 24/7 operational support for mission-critical server infrastructure across data centers, shores, and vessel locations.
- Technical analysis, infrastructure patching, reporting, and planning.
- Managing core health, including HP chassis through HP OneView, while maintaining high availability and disaster recovery plans for the virtualized environment running VMware vSphere.
- Supporting NetApp storage (Clustered Data ONTAP), including monitoring health, coordinating system upgrades, and managing VMware integration for virtual server environments.
- Participating in after-hours on-call rotations and support.
- Change advisory board planning and governance.
Citrix Administrator IMIT
Vancouver Island Health Authority
Victoria
12.2017 - 06.2018
- Managed a large-scale, multi-version Citrix environment (co-existing 6.5 and 7.9-7.15 LTSR) supporting 3,000+ users across the organization.
- Reduced potential downtime by planning, coordinating, and executing server security patching and updates across Production and Non-Production environments.
- Streamlined change execution by strictly adhering to ITIL Change Management policies for all system fixes, patching, and deployments.
- Deployed and maintained Citrix Provisioning Services (MCS | PVS) to rapidly provision and manage virtual desktops and applications.
- Accelerated service delivery by leading daily scrum meetings and proactively managing incoming service requests to ensure timely resolution.
- Enhanced environment stability by leveraging 3rd party tools like ControlUp for IT insights, reporting, and proactive environment monitoring.
- Demonstrated expertise in PDQ Deploy and package delivery systems for efficient software and application distribution across the enterprise.
Senior System Administrator/Data Center III
Rocky Mountaineer Rail Tours (The Rocky Mountaineer)
Vancouver
02.2015 - 08.2017
- Spearheaded the operational support and integrity of the corporate server infrastructure.
- Maintained and optimized system performance through proactive maintenance, rigorous security implementation, and continuous capacity monitoring.
- Provided Tier 3 escalation support and strategic guidance to management and end users, ensuring high system reliability and availability.
- Directed the operational support and integrity of the corporate server infrastructure, ensuring high availability and peak performance through proactive maintenance and system tuning.
- Led the transition and maintenance of core services, including Azure cloud services and Microsoft Office 365, deploying and managing servers and infrastructure within the MS tenant.
- Engineered and maintained robust backup and disaster recovery services, mitigating risk, and ensuring business continuity for critical data.
- Administered and optimized a large-scale virtualization environment, encompassing VMware vSphere virtual servers, core infrastructure, and NetApp storage, including dedicated monitoring and maintenance.
- Provided third-level technical leadership and acted as the primary escalation contact for complex, cross-departmental problem resolution.
- Managed the enterprise-wide Citrix environment (versions 7.6 through 7.12), and executed infrastructure monitoring using PRTG tools for performance and capacity management.
- Streamlined IT operations through the use of SCCM for application packaging, collection injection, asset management, and monitoring.
- Facilitated change and reduced incident risk by strictly adhering to ITIL Change Management processes and coordinating all after-hours maintenance.
- Oversaw vendor relationships and provided technical guidance and documentation (instructional/support guides) to junior staff, management, and end-users.
Messaging Infrastructure Engineer
Vancouver School Board
Vancouver
09.2014 - 02.2015
- Highly effective Infrastructure Engineer at the Vancouver School Board (VSB), specializing in data protection, backup solutions, and providing expert 3rd-level technical support.
- Project Leadership & Deployment: Directed and executed major infrastructure rollouts, including the successful deployment of 2,000+ IPads and MacBook, the Exchange upgrade, and Skype for Business implementation.
- Infrastructure Optimization: Collaborated on architectural improvements and proactively researched future technologies to strengthen core VSB capabilities, maximizing business investment.
- Maintained High Availability (HA) solutions and managed VMware stability on DELL chassis.
- Systems Management & Monitoring: Managed application distribution using SCCM collections and streamlined student provisioning workflows.
- Used SCOM for comprehensive performance monitoring and alerting.
- Data Protection & Support: Managed and maintained data protection and backup solutions.
- Served as the primary point of contact, providing 3rd-level technical support and leadership/direction to employees, management, and vendors.
Infrastructure Specialist
PACIFIC COAST INFORMATION SYSTEMS
Vancouver
05.2013 - 10.2014
- Large-Scale Messaging Implementation: Led the successful implementation and migration of Exchange 2010/2013 environments, serving over 14,000 users across public sector clients (e.g., school districts).
- Hybrid Cloud Infrastructure Design: Engineered, deployed, and maintained complex Office 365/Azure Hybrid platforms, specializing in critical components including Directory Synchronization (Azure AD Connect), ADFS/WAP for Single Sign-On (SSO), IIS, DNS, DHCP, Hyper-V, Active Directory, Exchange, and Lync 2013.
- Strategic Technical Liaison: Functioned as the primary technical liaison between district IT departments, translating business requirements into technical specifications for server hardware, virtualization needs, firewall modifications, external DNS, SSL certificate management, and Active Directory requirements.
- Risk Management & Change Control: Collaborated directly with Project Managers to mitigate risk and minimize disruption during production changes in public sector environments by developing and documenting detailed rollback strategies, and executing formal change management processes.
- Expert Support & Mentorship: Provided expert Tier 3 technical support and knowledge transfer to internal IT staff, and delivered end-user technology training (knowledge transfer) to educational staff across client school districts.
System Administrator Tier II
TELUS
Vancouver
03.2011 - 04.2013
- Managed service for large enterprise such as EPCOR, Fortis BC, Government of Alberta.
System Analyst (Contract)
MED-ACCESS (TELUS Health)
11.2009 - 01.2011
- Web-based electronic medical communication & record system (EMR). Ticket management, ticket creation, software/hardware support and problem resolution.
Contract
SOROC TECHNOLOGY
06.2001 - 10.2009
- Field technical services for clients such as Alberta Treasury Branch, BMO, CIBC.
Education
MS Azure fundamentals - AZ-900
Premier Education
01.2022
Windows PowerShell v4.0 for the IT Professional -
Global Knowledge
11.2016
Clustered Data ONTAP Administration -
NetApp University
06.2016
Core Solutions of Microsoft Exchange Server -
Multihat Solutions
05.2013
Configuring and troubleshooting Windows Server -
Multihat Solutions
03.2013
Advanced Solutions of Microsoft Exchange Server 2013 -
Multihat Solutions
01.2013
Computer Information Technology Program - MCSE, Comptia A+, Comptia Network+
BCIT
04-2000
Skills
- VSphere
- NetApp
- Azure
- M365
- Infrastructure
- IAAS
- SAAS
- Virtualization & Compute
- Cloud & Hybrid
- Storage & Backup
- Server administration
- Cloud integration
- Virtualization management
- ITIL change management
- Technical troubleshooting
- Team collaboration
- Cloud computing platforms
- Agile methodologies
Timeline
Senior Technical Analyst
BC Ferries
06.2018 - Current
Citrix Administrator IMIT
Vancouver Island Health Authority
12.2017 - 06.2018
Senior System Administrator/Data Center III
Rocky Mountaineer Rail Tours (The Rocky Mountaineer)
02.2015 - 08.2017
Messaging Infrastructure Engineer
Vancouver School Board
09.2014 - 02.2015
Infrastructure Specialist
PACIFIC COAST INFORMATION SYSTEMS
05.2013 - 10.2014
System Administrator Tier II
TELUS
03.2011 - 04.2013
System Analyst (Contract)
MED-ACCESS (TELUS Health)
11.2009 - 01.2011
Contract
SOROC TECHNOLOGY
06.2001 - 10.2009
MS Azure fundamentals - AZ-900
Premier Education
Windows PowerShell v4.0 for the IT Professional -
Global Knowledge
Clustered Data ONTAP Administration -
NetApp University
Core Solutions of Microsoft Exchange Server -
Multihat Solutions
Configuring and troubleshooting Windows Server -
Multihat Solutions
Advanced Solutions of Microsoft Exchange Server 2013 -
Multihat Solutions
Computer Information Technology Program - MCSE, Comptia A+, Comptia Network+
BCIT