Summary
Overview
Work History
Education
Skills
Languages
Additional Information
Timeline
Generic

Kenya Poloski

Brandon,MB

Summary

To contribute to the workplace bringing forth enthusiasm, attention to detail, and a team centered approach. Results-driven leader with positive attitude and passion for providing high-quality advice and guidance to clients. Proven ability to identify customer needs, resolve conflicts and build strong relationships. Possesses excellent problem-solving, communication and interpersonal skills.

Overview

5
5
years of professional experience

Work History

Manager on Duty/Server

Boston Pizza Restaurant
07.2023 - 02.2024
  • Enhanced customer satisfaction through consistent monitoring of service quality and staff performance.
  • Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
  • Collaborated with other managers on strategic initiatives, sharing best practices to achieve common goals across the organization.
  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
  • Trained employees in essential job functions.
  • Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Maintained compliance with company policies, objectives, and communication goals.

Supplement Advisor

Supplement King
07.2021 - 03.2023
  • Maintained a clean, organized inventory and curated displays of featured product
  • Anticipated customer needs and provided them with high quality service while upholding brand standards and values to ensure customer satisfaction
  • Happily guided customers through the process of successfully finding their ideal product
  • Meticulously handled POS system transactions including credit, cash, exchanges, returns, and refunds to ensure seamless and accurate cash flow
  • Actively stay informed about latest sales offerings and loyalty programs

Member Services Representative

YMCA
01.2019 - 01.2021
  • Provided exceptional customer service that resulted in recognition by senior staff on multiple occasions
  • Pulled daily reports and maintained back office administration
  • Upheld all local COVID-19 safety protocols including increased sanitation, enforcing mask policies, and ensuring limited capacity
  • Handled POS system transactions including debit, credit, cash, and refunds to ensure accurate cash flow

Education

High School Diploma -

Neelin High School
Brandon, MB
2019

Skills

  • Active Listening
  • Staff Training and Development
  • Delegation capabilities
  • Customer service focus
  • Complex Problem-Solving
  • Time Management
  • Effective Communication
  • Adaptability
  • Team Collaboration

Languages

English
Native or Bilingual
French
Native or Bilingual

Additional Information

  • 2017 AAA Volleyball Provincial Champions 2016 Volleyball Canada Nationals bronze medalist

Timeline

Manager on Duty/Server

Boston Pizza Restaurant
07.2023 - 02.2024

Supplement Advisor

Supplement King
07.2021 - 03.2023

Member Services Representative

YMCA
01.2019 - 01.2021

High School Diploma -

Neelin High School

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Kenya Poloski