Kenya Linden
Port Alberni,BC
Summary
Dedicated customer service professional with a proven track record in conflict resolution and team leadership. Committed to enhancing service quality and driving customer retention strategies.
Overview
19
19
years of professional experience
Work History
Customer Service Representative
Venue Financial
Port Alberni, British Columbia
06.2019 - Current
- Maintained customer records in compliance with company policies and regulations.
- Provided feedback to management on customer trends and service improvements.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed strong relationships with customers by providing personalized assistance and support.
Customer Service Manager
Walmart
Port Alberni, British Columbia
01.2007 - 11.2017
- Supervised customer service team to enhance service quality and efficiency.
- Managed scheduling and staffing to ensure optimal coverage during peak hours.
- Led team meetings to discuss performance metrics and share best practices.
- Provided exceptional customer service to ensure customer satisfaction.
- Monitored staff performance to ensure adherence to customer service standards.
Education
Alberni District Secondary School
Port Alberni06-2007
Skills
- Conflict resolution
- Customer retention strategies
- Team leadership
- Time management
- Effective communication
- Adaptability and flexibility
- Strong teamwork
- Complaint resolution
Timeline
Customer Service Representative
Venue Financial
06.2019 - Current
Customer Service Manager
Walmart
01.2007 - 11.2017
Alberni District Secondary School