Kenton Lowe
Dollard-des-Ormeaux,QC
Summary
Seeking full-time opportunity with a company to use my great interpersonal skills, knowledge and work in a team environment. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships and cultivating partnerships.
Overview
12
12
years of professional experience
Work History
Family Services Director
Arbor Memorial
03.2024 - Current
- Manage documentation, contracts, and compliance requirements related to funeral and cemetery pre-arrangements with accuracy and professionalism.
- Conduct pre-need consultations with individuals and families, educating them on the benefits of advance planning and helping ease future burdens on loved ones.
- Provide emotional support to bereaved families, demonstrating empathy, patience, and understanding throughout the planning process.
- Stay up to date on provincial regulations, municipal bylaws, and industry standards to ensure full compliance in every arrangement.
- Continuously gather client feedback to identify areas for service enhancement, implementing improvements that contribute to higher client satisfaction.
- Troubleshoot unforeseen issues during services, delivering prompt and respectful solutions that preserve the integrity of each event.
- Streamline the planning process for families by offering clear, compassionate, and efficient guidance during emotionally difficult times.
Technical Department Manager
Permobil
08.2020 - 03.2024
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Assessed operating conditions and adjusted settings to maximize performance and equipment longevity.
- Maintained inventory of repair supplies and ordered parts.
- Conducted diagnostic procedures to determine root cause of customer problems and provide accurate repair recommendations.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
- Tested completed projects for functionality and implemented changes to production methods to rectify issues in final products.
- Researched and recommended improvements to product development plans.
- Worked with marketing and service managers to understand customer desires and obtain feedback.
- Prepared complete and accurate design documentation for warranty/replacement products.
- Worked closely with management teams to plan, develop, coordinate and execute technical strategies aligned to client's vision, mission and purpose
Customer Service Specialist
Intertape Polymer Group
07.2018 - 07.2020
- Increase efficiency and team productivity by promoting adherence to operational best practices and company policies
- Reached performance goals by approaching all interactions with resourcefulness, organization and customer-centric solutions
- Offer internal and external customers first-rate customer service to maximize satisfaction and business success
- Handle day-to-day customer contact via phones, faxes and emails
- Perform data entry to record call notes, suggestions and questions
- Address customer inquiries and claims each week
- Follow up with customers on unresolved issues
- Communicate with customers to answer questions and perform account maintenance
- Documented shipping information for each order and tracked packages when necessary
- Assist customers with product and service selections
Customer Relations Specialist
Rogers
03.2015 - 03.2018
- Answered average of 25 calls per day by addressing customer inquiries, solving problems and providing new product information based on customers current and developing need
- Described product to customers and accurately explained details and care of merchandise
- Communicated with vendors regarding back order availability, future inventory and special orders
- Provided an elevated customer experience to generate and retain loyal clientele
- Answered product questions with up-to-date knowledge of sales and store promotions
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot
- Executed in-season pricing strategies, including promotions and markdowns to reach financial targets
Receiving Agent & Quality Control Assistance
Magna Stainless
05.2013 - 03.2015
- Adhered to all safety protocols and safe work practices to reduce likelihood of injury
- Developed effective preventative maintenance schedule for all shop equipment
- Detected and reported malfunctions and out-of-tolerance machining
- Operated forklifts, hoists and other material handling equipment
- Inspected cargo for count accuracy
- Verified contents of inventory loads against shipping papers
- Inspected equipment for defects and performed repairs or maintenance tasks
- Worked in team environment to maintain high levels of productivity
Education
Diploma of College Studies - Social Studies
John Abbott College
Sainte-Anne-de-Bellevue, QC2009
Bachelor of Arts - Political Science
Concordia University
Montréal, QCSkills
- Creative problem solver
- Quick learner
- Strategic sales knowledge
- Exceptional communication skills
- Data management
- Strong verbal communication
- Database management
- Multi-tasking strength
- Flexible schedule
- Professional demeanor
- Relationship building
- Interpersonal skills
- Customer-oriented
- Active listening skills
- Computer literate
Hobbies
Sports
Pop Culture
Technology
Cooking
Reading
Timeline
Family Services Director
Arbor Memorial
03.2024 - Current
Technical Department Manager
Permobil
08.2020 - 03.2024
Customer Service Specialist
Intertape Polymer Group
07.2018 - 07.2020
Customer Relations Specialist
Rogers
03.2015 - 03.2018
Receiving Agent & Quality Control Assistance
Magna Stainless
05.2013 - 03.2015
Diploma of College Studies - Social Studies
John Abbott College
Bachelor of Arts - Political Science
Concordia University
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