Kent Olalia
Calgary
Summary
Dynamic administrative professional with a proven track record at RRCA Truck Repair Shop, excelling in customer service and data management. Skilled in Microsoft Office Suite and relationship building, I enhance team efficiency and foster positive client interactions, ensuring high satisfaction and effective communication in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Administrative Assistant
RRCA TRUCK REPAIR SHOP LTD (Summer Contract)
Surrey, BC
06.2024 - 09.2024
- Managed scheduling and calendar coordination for team members.
- Maintained organized filing systems to enhance document retrieval.
- Responded to inquiries via phone and email with professionalism.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Bartender/Barback
Nationals on 10th (Stampede Seasonal)
Calgary, AB
07.2023 - 07.2023
- Provided excellent customer service by engaging with patrons and addressing their needs promptly.
- Maintained cleanliness and organization of bar area, adhering to health and safety regulations.
- Assisted in inventory management by tracking stock levels and restocking supplies as needed.
- Processed cash and credit transactions accurately, balancing cash register at shift end.
- Served high customer volumes during special events, nights, and weekends.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
Customer Service Representative
Toyota Country Hills
Calgary, AB
01.2022 - 12.2022
- Resolved customer inquiries efficiently, ensuring high satisfaction and prompt issue resolution.
- Maintained accurate records of customer interactions within CRM systems..
- Collaborated with cross-functional teams to improve services.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Providing concierge services for clients to and from the YYC International Airport.
Retail Sales Associate
Gap Outlet
Calgary, AB
11.2017 - 07.2018
- Assisted customers in product selection, delivering personalized service to enhance shopping experience.
- Operated cash register efficiently, processing transactions accurately and handling customer inquiries.
- Maintained visual merchandising standards, ensuring products were attractively displayed to maximize sales potential.
- Collaborated with team members to achieve daily sales goals and improve overall store performance.
- Engaged in promotional activities, effectively communicating features and benefits of new products to drive interest.
- Resolved customer complaints promptly, enhancing satisfaction and fostering repeat business relationships.
Education
Legal Assistant (Final Year) - Law
Southern Alberta Institute of Technology
Calgary, AB04-2026
High School Diploma -
Bishop McNally
Calgary, AB06-2018
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Filing
- Critical thinking
- Strong problem solver
- Relationship building
- Microsoft Office Suite
- Professional communication
Languages
English
Native or Bilingual
tagalog
Native or Bilingual
Timeline
Administrative Assistant
RRCA TRUCK REPAIR SHOP LTD (Summer Contract)
06.2024 - 09.2024
Bartender/Barback
Nationals on 10th (Stampede Seasonal)
07.2023 - 07.2023
Customer Service Representative
Toyota Country Hills
01.2022 - 12.2022
Retail Sales Associate
Gap Outlet
11.2017 - 07.2018
Legal Assistant (Final Year) - Law
Southern Alberta Institute of Technology
High School Diploma -
Bishop McNally