Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Kent Olalia

Calgary

Summary

Dynamic administrative professional with a proven track record at RRCA Truck Repair Shop, excelling in customer service and data management. Skilled in Microsoft Office Suite and relationship building, I enhance team efficiency and foster positive client interactions, ensuring high satisfaction and effective communication in fast-paced environments.

Overview

7
7
years of professional experience

Work History

Administrative Assistant

RRCA TRUCK REPAIR SHOP LTD (Summer Contract)
06.2024 - 09.2024
  • Managed scheduling and calendar coordination for team members.
  • Maintained organized filing systems to enhance document retrieval.
  • Responded to inquiries via phone and email with professionalism.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.

Bartender/Barback

Nationals on 10th (Stampede Seasonal)
07.2023 - 07.2023
  • Provided excellent customer service by engaging with patrons and addressing their needs promptly.
  • Maintained cleanliness and organization of bar area, adhering to health and safety regulations.
  • Assisted in inventory management by tracking stock levels and restocking supplies as needed.
  • Processed cash and credit transactions accurately, balancing cash register at shift end.
  • Served high customer volumes during special events, nights, and weekends.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.

Customer Service Representative

Toyota Country Hills
01.2022 - 12.2022
  • Resolved customer inquiries efficiently, ensuring high satisfaction and prompt issue resolution.
  • Maintained accurate records of customer interactions within CRM systems..
  • Collaborated with cross-functional teams to improve services.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Providing concierge services for clients to and from the YYC International Airport.

Retail Sales Associate

Gap Outlet
11.2017 - 07.2018
  • Assisted customers in product selection, delivering personalized service to enhance shopping experience.
  • Operated cash register efficiently, processing transactions accurately and handling customer inquiries.
  • Maintained visual merchandising standards, ensuring products were attractively displayed to maximize sales potential.
  • Collaborated with team members to achieve daily sales goals and improve overall store performance.
  • Engaged in promotional activities, effectively communicating features and benefits of new products to drive interest.
  • Resolved customer complaints promptly, enhancing satisfaction and fostering repeat business relationships.

Education

Legal Assistant (Final Year) - Law

Southern Alberta Institute of Technology
Calgary, AB
04-2026

High School Diploma -

Bishop McNally
Calgary, AB
06-2018

Skills

  • Customer service
  • Data entry
  • Computer skills
  • Office administration
  • Filing
  • Critical thinking
  • Strong problem solver
  • Relationship building
  • Microsoft Office Suite
  • Professional communication

Languages

English
Native or Bilingual
tagalog
Native or Bilingual

Timeline

Administrative Assistant

RRCA TRUCK REPAIR SHOP LTD (Summer Contract)
06.2024 - 09.2024

Bartender/Barback

Nationals on 10th (Stampede Seasonal)
07.2023 - 07.2023

Customer Service Representative

Toyota Country Hills
01.2022 - 12.2022

Retail Sales Associate

Gap Outlet
11.2017 - 07.2018

Legal Assistant (Final Year) - Law

Southern Alberta Institute of Technology

High School Diploma -

Bishop McNally

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Kent Olalia