Kent Harding
Edmonton,AB
Summary
Proven track record at Mountain Equipment Company, enhancing customer satisfaction and streamlining data management. Skilled in cash handling and maintaining information security, demonstrating meticulous attention to detail and a robust ability to adapt to new technologies. Excelled in roles requiring exceptional customer service and clerical accuracy, customer and staff information security, contributing significantly to operational efficiency and positive customer experiences. Experienced Clerk with exceptional typing and data entry abilities and results-driven nature. Knowledgeable about logging daily information, researching variances and maintaining thorough records. Accuracy-driven, service-oriented and diligent about completing tasks with little supervision.
Overview
6
6
years of professional experience
Work History
Retail Accounting Clerk
Mountain Equipment Company
2021.02 - Current
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Provided quality clerical support through data entry, document management, and email correspondence.
- Trained new clerks on company procedures and software tools, effectively contributing to their integration into team.
- Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
- Handled $4,000 to $15,000 daily while counting cash and entering data from previous days' sales.
- Counted cash and placed coin orders promptly to replenish stores' main float before depleted.
Member Service Representative
Mountain Equipment Company
2020.02 - Current
- Helped a large volume of customers daily, between 60 and 100 customer interactions depending on store traffic, with a positive attitude and focused on customer satisfaction.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Assisted members with account management, including updating personal information and setting up automated payments.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Promoted a positive work environment by fostering open communication between colleagues and supervisors.
Backstock
Mountain Equipment Company
2019.04 - Current
- Managed incoming shipments of products to be merchandised on the sales floor.
- Expert use of in-store inventory management systems.
- Paid attention to detail while completing assignments.
- Learned and adapted quickly to new technology and software applications.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments, completing approximately 80-100 daily orders during the busy season.
Sales Staff Member
Mountain Equipment Company
2018.04 - Current
- Conducted product demonstrations, effectively showcasing features and benefits to potential customers.
- Managed diverse customer member profiles, tailoring sales approaches to individual needs and preferences.
- Participated in regular training sessions to stay current on industry trends and product updates through multiple product information sessions with vendor representatives.
- Improved customer satisfaction with attentive service and quick resolution of issues.
- Trained multiple groups of new hires on point of sales and inventory systems.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Education
Bachelor of Commerce - Supply Chain Management
MacEwan University
Edmonton, AB06.2025
High School Diploma -
Jasper Place School
Edmonton, AB06.2019
Skills
- Telephone Etiquette
- Customer Satisfaction
- Cash Handling
- Cash Management
- Filing systems
- Database entry
- Document Management
- Information Security
- Time Management
- Attention to Detail
References
Graeme Lindsay - Mountain Equipment Company
- Position: Senior Staff, Department Manager, and Team Leader.
- Phone: 780-266-6955.
- Email: graeme.lindsay@mec.ca.
Aislinn Armstrong - Mountain Equipment Company
- Position: Senior Staff and Department Manager.
- Phone: 780-695-5415
- Email: aislinn.armstrong@mec.ca
Timeline
Retail Accounting Clerk
Mountain Equipment Company
2021.02 - Current
Member Service Representative
Mountain Equipment Company
2020.02 - Current
Backstock
Mountain Equipment Company
2019.04 - Current
Sales Staff Member
Mountain Equipment Company
2018.04 - Current
Bachelor of Commerce - Supply Chain Management
MacEwan University
High School Diploma -
Jasper Place School
Similar Profiles
Isaac HowellIsaac Howell
Shipping Coordinator at Mountain Equipment CompanyShipping Coordinator at Mountain Equipment Company
Braydan AherneBraydan Aherne
Specialist/Ski Technician at Mountain Equipment CompanySpecialist/Ski Technician at Mountain Equipment Company
Ashutosh WalzadeAshutosh Walzade
Advisor at Mountain Equipment CompanyAdvisor at Mountain Equipment Company