Summary
Overview
Work History
Education
Skills
Timeline
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Kensly Pierone

Saskatoon,SK

Summary

Organized student with focus and positive attitude in stressful situations and high-volume environments. Experienced worker bringing skills in order management, payment processing and upselling. Staying current on menu items and consistently offering targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards. I take pride in providing excellent customer service and creating memorable dining experiences for restaurant customers.

Overview

4
4
years of professional experience

Work History

Server

Montanas Cookhouse BBQ & Bar
03.2023 - Current
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

Guest Experience Leader

Mcdonalds
08.2020 - 12.2023
  • Enhanced guest satisfaction by attentively addressing their needs and promptly resolving any issues.
  • Streamlined the check-in process for improved efficiency and reduced wait times.
  • Collaborated with housekeeping staff to efficiently address guest concerns regarding room cleanliness or maintenance.
  • Developed strong relationships with repeat guests, resulting in increased loyalty and return visits.
  • Contributed to revenue growth by upselling additional amenities or services when appropriate during guest interactions.

Education

Undergraduate in BioMedical Science - Pre-Medicine Studies

University of Saskatchewan
Saskatoon, SK
06.2030

High School Diploma -

Ecole St. Mary's High School
Prince Albert, SK
06.2021

Skills

  • Table Setting
  • Order delivery practices
  • Hospitality best practices
  • Beverage Preparation
  • Safe Food Handling
  • Leadership Qualities

Timeline

Server

Montanas Cookhouse BBQ & Bar
03.2023 - Current

Guest Experience Leader

Mcdonalds
08.2020 - 12.2023

Undergraduate in BioMedical Science - Pre-Medicine Studies

University of Saskatchewan

High School Diploma -

Ecole St. Mary's High School

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Kensly Pierone