Kense Manaol
Saint Adolphe,MB
Summary
Dynamic Replenishment Planner at The Dufresne Group with expertise in data analysis and inventory optimization. Proven ability to enhance customer order efficiency through effective problem-solving strategies. Strong collaborator across functions, ensuring prompt resolutions and high-quality service delivery. Extensive experience in performance monitoring, coupled with expertise in banking systems, and personal loan processing.
Overview
13
13
years of professional experience
Work History
Replenishment Planner
The Dufresne Group
Winnipeg, MB
02.2022 - Current
- Monitored database systems for efficient preparation and timely delivery of customer orders.
- Addressed inventory challenges, including the resolution of damaged and lost item issues.
Banking Advisor
RBC Advice Centre
Winnipeg, MB
09.2020 - 02.2022
- Managed client portfolios by monitoring performance and making recommendations based on market conditions and individual circumstances.
- Maintained current knowledge of industry trends, regulations and standards related to banking services.
Operations Officer
Royal Bank of Canada
York Mills Toronto, ON
03.2019 - 09.2020
- Confirmed documentation accuracy and completeness ahead of loan funding.
- Facilitated training sessions for new team members on departmental processes.
- Partnered with cross-functional teams to troubleshoot funded loan-related issues.
Bank Teller
Philippine Resources Bank
, Philippines
08.2013 - 02.2014
- Executed exceptional customer service by efficiently managing inquiries, resolving issues, and processing transactions with speed.
Internship
Philippine National Bank
, Philippines
10.2012 - 02.2013
- Sharpened practical knowledge through collaborative efforts and mentorship, applying theoretical concepts from post-secondary studies.
Education
Digital Customer Care Professional Training Program -
NPower Canada
TorontoBachelor of Science - Business Administration
Isabela State University
PhilippinesSkills
- Customer service and support
- Personal loan processing
- Problem solving and attention to detail
- Cross-functional collaboration
- Effective communication
- Client portfolio management
- Data analysis and forecasting
- Flexible mindset
Professional Development Courses Attended
- The Budgeting Process
- Human Resources Management
- Business Strategy
Timeline
Replenishment Planner
The Dufresne Group
02.2022 - Current
Banking Advisor
RBC Advice Centre
09.2020 - 02.2022
Operations Officer
Royal Bank of Canada
03.2019 - 09.2020
Bank Teller
Philippine Resources Bank
08.2013 - 02.2014
Internship
Philippine National Bank
10.2012 - 02.2013
Digital Customer Care Professional Training Program -
NPower Canada
Bachelor of Science - Business Administration
Isabela State University
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